Customer and Trading Manager - Convenience

Sainsbury's Supermarkets Ltd; Immingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supermarket chain is seeking a Customer and Trading Manager in Immingham. This role involves managing day-to-day store operations, coaching teams to deliver outstanding customer service, and driving performance against key metrics. The successful candidate will demonstrate strong leadership skills and a proven track record of managing teams in a fast-paced environment. This position offers competitive salary and benefits, including discounts and bonuses.

Benefits

10% discount card after four weeks (increases to 15% on selected days)

Annual bonus scheme

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension matching

Sainsbury’s share scheme

Wellbeing support

Cycle to Work scheme

Special offers on memberships and vouchers

Qualifications

• Track record of delivering brilliant customer service and coaching colleagues.
• Experience of leading a team in a fast-paced, customer-facing environment.
• Demonstrated success in meeting or exceeding KPIs.
• Has managed employee relations issues, including performance management.

Responsibilities

• Ensure the store runs smoothly as the only manager on duty.
• Manage the performance and capability of the team.
• Ensure customers are served efficiently and safely.
• Assist other stores as required.

Skills

Team management

Customer service excellence

Operational leadership

Performance management

Job description

Customer and Trading Manager - Convenience

Salary: £18,738

Location: Immingham Local Store, Immingham, DN40 1NG

Contract type: Permanent

Closing date: 05 January 2026

Leading in our stores

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for day‑to‑day running of the store, often being the only manager in with accountability for the full shop.
• Working alongside a team to complete all tasks, ensuring customers are served efficiently and safely.
• People management: managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.
• Helping other convenience stores when needed.

What makes a great customer & trading manager

• Previous line‑management responsibilities in a fast‑paced, operational environment.
• Provides brilliant customer service, and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and is comfortable doing this alone in the absence of more senior management.

Essential criteria

• Track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast‑paced, customer‑facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
• Has managed employee relations issues, including performance and absence management.

Benefits

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

• Discount card – 10% discount off shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks (increases to 15% on selected days).
• Annual bonus scheme based on our, and your, performance.
• Free food and hot drinks for colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4‑7.5% of your pension contributions.
• Sainsbury’s share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like‑minded people to help fulfil your potential.
• Cycle to Work scheme – hire a new bike and equipment, saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

Inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

Our colleagues may be entitled to enhanced discretionary leave for families and support for carers. We provide resources to help colleagues understand and support their role and team effectively. Internal colleague networks ensure true representation and help remove barriers. We offer development opportunities, mentorship, training, and career progression pathways. We celebrate diversity through initiatives and events, fostering a culture of inclusion and respect. To learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.