Customer Account Manager

HealthHarmonie Ltd; Coleraine; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization is seeking a Customer Account Manager in Coleraine, Northern Ireland. You will manage and develop accounts, generating leads through cold calling and fostering strong client relationships. The ideal candidate is driven and organized, with excellent communication skills and a focus on customer satisfaction. This full-time role offers the opportunity to work independently and strategically within the healthcare sector.

Qualifications

• Entry-level professional with a focus on business development, sales, or account management.
• Experience in the healthcare sector ideally.
• Driven and ambitious, strong determination to achieve success.
• Self-starter able to work efficiently under pressure.

Responsibilities

• Develop and maintain understanding of business, offerings, and competitors.
• Identify suitable host sites for new contracts.
• Initiate contact with potential clients and follow up on leads.
• Cultivate strong relationships with clients.
• Deliver exceptional customer service and meet clients' needs.

Skills

Cold calling

Communication

Interpersonal skills

Negotiation

Organizational skills

Solution-oriented

Tools

Microsoft Office

Job description

Join to apply for the Customer Account Manager role at HealthHarmonie

About Medinet Group: Medinet Group is a dynamic healthcare organisation dedicated to delivering high-quality clinical services across the UK. Our integrated businesses - Medinet (insourcing), HealthHarmonie (community specialist services), and HealthHarmonie Minds (mental health and wellbeing services) - work collaboratively with NHS and healthcare partners to enhance patient care, reduce waiting times, and drive innovation in healthcare delivery.

To be successful as a customer account manager, you should be able to manage and develop your accounts and ensure client satisfaction. You will be actively involved in generating leads, reaching out to potential prospects through cold calling, and fostering strong relationships with existing and prospective clients. Your proficiency in cold calling and your ability to effectively communicate the value of our services will play a crucial role in driving business growth.

KEY RESPONSIBILITIES

• Developing and maintaining an in-depth understanding of our business, offerings, competitors, and industry trends to remain well-informed and proficient in client interactions.
• Identify and assess suitable host sites for new and existing contracts.
• Initiating contact with potential clients, following up on leads, and successfully acquiring new clients (GP's) to expand the business. This role involves extensive travel within a broad geographic region which includes, but not limited to.
• Nurturing and cultivating strong, trusting relationships with clients, fostering loyalty and long-term partnerships.
• Identifying and comprehending client needs, proactively seeking out new business opportunities within your assigned portfolio.
• Delivering exceptional customer service and consistently striving to ensure clients' needs are met and expectations are exceeded.
• Clear and efficient communication between internal teams, ensuring seamless delivery of solutions and services to clients.
• Identifying areas for improvement within the account management process and suggesting new tools and streamlined processes to enhance efficiency.
• Think strategically when you're faced with obstruction from internal and external stakeholders.

About You

• Entry-level professional with a focus on business development, sales, or account management.
• Ideally experienced in healthcare sector.
• Driven and ambitious, with a strong determination to achieve success.
• Experience in cold calling and prospecting to generate new leads and clients would be advantageous.
• Excellent communication, interpersonal, and negotiation skills, enabling effective interactions with clients and internal teams.
• Proficiency in Microsoft Office to efficiently manage client data and communication.
• Highly organised and solution-oriented, capable of resolving challenges and achieving objectives.
• Self-starter with the ability to work efficiently under pressure and independently drive initiatives.
• Possession of a full, clean driving license and access to a car to facilitate travel for client meetings and business needs.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Sales and Business Development
• Hospitals and Health Care

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