Credit Customer Recoveries Advisor

Utilita Energy Ltd; England; Hybrid; GBP 27,000; Full time

Job summary

A leading energy company in the UK is seeking a Credit Customer Recoveries Advisor to join their Credit Risk team. You will negotiate payment plans with customers, ensuring efficient resolution of inquiries while maintaining customer records. The ideal candidate should possess excellent communication skills and demonstrate resilience in customer interactions. This role offers a salary of £26,208 and a variety of employee benefits, including a structured bonus scheme and access to wellbeing resources.

Benefits

Bonus Scheme

Career progression

25 days annual leave

Wellbeing resources

Healthcare scheme

Employee Assistance Programme

Pension scheme

Paid volunteering day

Qualifications

• Proven experience in customer service, preferably in credit or financial services.
• Ability to handle complex customer queries and provide solutions.
• Passion for delivering exceptional customer service.

Responsibilities

• Liaise with internal and external stakeholders.
• Ensure customer records are kept up to date.
• Complete any queries within agreed SLA’s.
• Work with customers to agree on payment plans.

Skills

Excellent communication skills

Ability to build rapport

Data interpretation

Multitasking

Resilience

Job description

Credit Customer Recoveries Advisor page is loaded## Credit Customer Recoveries Advisorlocations: Chandlers Ford, UK (Home Working)time type: Full timeposted on: Posted Todayjob requisition id: JR100657Credit Customer Recoveries Advisor**Title:** Credit Customer Recoveries Advisor **Department:** Credit Risk **Location**: Chandlers Ford/Hybrid **Salary**: £26,208 **Hours**: 40 hours per week (11am-8pm, Monday-Friday, 8am-12pm Every other Saturday)If so, we have a great opportunity for you to join our Credit Risk team as a Credit Customer Recoveries Advisor.As part of the credit risk team, you will be working with our customers who have not made their bill payments. You’ll take incoming calls, as well as making outbound calls, to work out and agree a payment plan with the customer.Our customer base is both domestic and commercial, so the ability to build rapport quickly with a variety of people will help you be successful.Day to day, you will;* liaise with internal and external stakeholders;* ensure customer records are kept up to date;* complete any queries within agreed SLA’s.The ability to interpret, sometimes complex, data is needed, as is the ability to multi- task. You will need to be resilient and remain professional.You will have excellent written and verbal communication skills, alongside a passion for delivering exceptional customer service.Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. *Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.***What we can offer you*** **Bonus Scheme**– *we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.** **Career progression**– *we want our staff to build up and grow their careers with us.*T*o help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been*ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.* **Win tickets!**– *we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!** **Time off**– *we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.** **Wellbeing** – *your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.** **Health care scheme**– *this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!** **Employee Assistance Programme** – *giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.** **Exclusive packages**– *we have access to a range of discounted offers for home Sky TV and broadband packages.** **Giving back** - *we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.** **Death in service**– *we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.** **Pension**– *we contribute 4% of your salary when you contribute 5%.*We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe "what you can see, you can save". Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.Our core values are powerful, yet simple: Fairness, Smart and Sustainability!*The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.*#LI-TW1 #LI-HybridAs the first energy company to install a smart meter, we’ve helped millions to save £££s on their energy. With personalised energy saving advice, top-notch customer service and our award-winning app, My Utilita, it’s no reason we’re the UK’s #1 PAYG energy supplier.But smart tech isn’t what got us to where we are – that’s down to great people. Our core values drive our innovation to keep us ahead of the curve and pass down the benefits to our customers. We’re always looking for people who share our vision of Smart, Fair and Sustainability.