Commercial Account Representative

Ipp Pooling; Coventry; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading logistics company is seeking a Commercial Account Representative in Coventry to manage customer accounts and ensure high service levels. The role involves overseeing order processes, collaborating with cross-functional teams, and delivering customer satisfaction in a fast-paced environment. Ideal candidates will have strong attention to detail and experience in B2B customer service.

Qualifications

• Strong attention to detail and proactive problem-solving abilities.
• Experience in a B2B customer service environment.
• Ability to manage data and coordinate cross-functional activities.

Responsibilities

• Manage customer account requirements focusing on service delivery.
• Oversee order processes and onboarding of new customers.
• Coordinate stock takes and handle credit requests.

Skills

Attention to detail

Problem-solving abilities

B2B customer service experience

Job description

Join to apply for the Commercial Account Representative role at IPP

This position plays a pivotal role in the day-to-day coordination of the current IPP customer portfolio in a dynamic, fast-paced B2B setting, servicing established brands within the supply chain to ensure an excellent level of service.

Overview

As a Commercial Account Representative, you will manage the day-to-day requirements across a portfolio of customer accounts, ensuring a high standard of service delivery, operational efficiency, and customer satisfaction. You will be the first point of contact for all customer interactions across multiple channels, focusing on delivering a positive customer experience while building strong relationships both internally and externally.

Responsibilities

• Manage day-to-day requirements across a portfolio of customer accounts with a focus on service delivery and customer satisfaction.
• Oversee the end-to-end order process, onboarding new customers, and managing data and reporting.
• Coordinate full stock take processes, raise and monitor non-conformance reports, and handle credit requests.
• Communicate annual indexation rates and support key functions such as debt management.
• Collaborate with cross-functional teams (Logistics, Service Centre, Finance, Quality) to ensure a seamless and efficient customer journey.
• Support Account Managers with day-to-day management of key accounts and preparation for customer reviews.
• Maintain attention to detail, proactively solve problems, and meet KPIs and SLAs through effective task management and prioritisation.

Qualifications / Skills

• Strong attention to detail and proactive problem-solving abilities.
• Experience in a B2B customer service environment and in coordinating cross-functional activities.
• Ability to manage data, reporting, and end-to-end processes within a fast-paced setting.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Transportation, Logistics, Supply Chain and Storage