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Cloud Telephony Implementation Lead

PHMG

Manchester

On-site

GBP 35,000 - 50,000

Full time

30+ days ago

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Job summary

A leading audio branding agency in Manchester seeks a Mid-Senior level implementation consultant. You will consult with clients on cloud telephony systems, manage project deliveries, and create call flow maps, with a focus on enhancing the caller experience. This role requires strong communication skills, technical expertise in telephony systems, and the ability to thrive in a dynamic environment.

Qualifications

  • Experience in a multitude of portal-based telephony systems.
  • Familiarity communicating, supporting and consulting clients via phone or email.
  • Number porting experience preferred.

Responsibilities

  • Consulting with clients regarding alternative solutions to their telephony setup.
  • Creating detailed client-friendly call flow maps.
  • Accurate and controlled implementation and testing of projects going live.
  • Providing technical assistance to account management support teams.
  • Training and support capacity with complex casework.

Skills

Experience working in Implementation roles using cloud telephony or other similar technologies
Excellent communication and administrative skills
Strong sense of urgency and comfortable closing high volumes of case work
Technical skills, knowledge and experience based within Technical Implementation
Using a CRM and Microsoft office suite confidently
Can work in a fast-paced, dynamic environment
Job description
A leading audio branding agency in Manchester seeks a Mid-Senior level implementation consultant. You will consult with clients on cloud telephony systems, manage project deliveries, and create call flow maps, with a focus on enhancing the caller experience. This role requires strong communication skills, technical expertise in telephony systems, and the ability to thrive in a dynamic environment.
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