Client Service Executive

Kantar Group; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading data analytics firm seeks a Senior Client Services Executive to handle client communications for the BARB department. Responsibilities include managing queries from clients and broadcasters, coordinating channel changes, and producing daily reports. The ideal candidate will have client-facing experience, excellent communication skills, attention to detail, and will work on a hybrid basis including weekend shifts. A keen interest in media, especially television, is essential for career progression in audience measurement.

Qualifications

• Experience in a client facing role.
• Organised, proactive with a client-focused approach.
• Strong communicator with an eye for detail.
• Ability to juggle multiple tasks.
• Interested in television and audience measurement.

Responsibilities

• Act as a key contact responding to queries from clients.
• Manage channel launches and data specifications.
• Daily production of reports for the industry.
• Coordinate with broadcasters for measurement setups.
• Participate in weekend and early morning duties.

Skills

Client facing experience

Strong written and verbal communication

Attention to detail

Proficient with Salesforce

Proficient in MS Office (Excel, Outlook)

Curiosity and perseverance

Tools

Salesforce

MS Excel

SQL

MS Access

Job description

Work pattern

Full time/Permanent/Hybrid working

Role Description

As the proud official provider of TV viewing data for the broadcast channels in the UK, Kantar is looking for a Senior Client Services Executive within our BARB department. BARB (Broadcasters Audience Reporting Board), jointly owned by the BBC, ITV, Channel 4, Channel 5, BskyB, and the IPA (Institute of Practitioners in Advertising) is the official provider of television audience viewing figures in the UK. The ideal candidate will be front line staff for BARB, handling client communication, engaging with broadcasters and other clients to ensure effective, timely and accurate information is produced daily.

So, are a people person, who can think on your feet? Apply now and join the team. We are looking to recruit a thorough and communicative candidate to join our friendly team, as a Client Service Executive. The suitable candidate will be a motivated and hardworking individual, able to build relationships and support in the day to day. The team operate on 7 days a week basis, which include rotational weekend shifts.

Key Responsibilities

• Act as a key point of contact responding to queries from subscribers, broadcasters, and BARB executives
• Setting up new broadcasters and channels for measurement to set timelines
• Setting up new data subscribers
• Working with Broadcasters and BARB to implement channel changes
• Coordinating channel launches and changes within Kantar
• Manage programme and spot log provision and provide related training to log providers. Engaging with log providers to improve the speed and accuracy with which data is provided.
• Communicate key changes and issues, notices and updates to the industry and maintaining industry contact details
• Maintenance and creation of data specifications to include any data specification changes
• Maintain and improve the BARB subscriber portal, including set-up of new users
• Investigating and answering queries from Broadcasters and other data users relating to BARB Data in a timely manner via Salesforce
• Daily production of some standard reports supplied to industry
• Participation in weekend rota (approx. one weekend in four) for managing industry communications.
• Also participating in early morning rota (8:15 am)

Requirements

• Experience in a client facing role
• The ideal candidate will be organised, proactive and able to work using own initiative with a desire to assist the smaller broadcasters in providing accurate data
• You will be client focused, wanting to provide an excellent service to users of the BARB service
• You will be curious, persevering to understand an issue fully, digging deeper into the data
• Strong written and verbal communicator
• An excellent eye for detail and high levels of accuracy
• Proficient with Salesforce, MS Office packages, especially Excel & Outlook, some experience using SQL and Access is desirable.
• You will have a flexible approach to work and enjoy working as part of a team
• You will be able to juggle multiple tasks, working on several projects or queries at one time
• Interested in media (specifically television) and looking to progress a career in audience measurement
• Proficient in MS Office especially Outlook and Excel