Client Relations Director

GES; Birmingham; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading event management company in Birmingham seeks a Client Relations Director to oversee account management and elevate client experiences. The ideal candidate will have proven leadership skills and strong P&L management experience in the events sector. This role offers hybrid working, professional growth opportunities, and involvement in exciting projects.

Benefits

Professional development opportunities

Collaborative, international culture

Hybrid working model

Qualifications

• Proven experience in account management or client relations within the events sector.
• Strong commercial acumen with hands-on P&L management experience.
• Exceptional relationship-building and negotiation skills at senior levels.

Responsibilities

• Lead and mentor a team of Account Managers.
• Take full P&L responsibility for your event portfolio.
• Build strong partnerships with key organisers.

Skills

Account management

Client relations

P&L management

Negotiation

Communication

Leadership

Job description

# Applicant Portal:## Job Details: Client Relations Director| | Client Relations Director |**Lead. Empower. Deliver Exceptional Events.** GES EMEA is seeking a Client Account Director to lead our Account Management team, taking ownership of a high-value event portfolio and playing a pivotal role in driving client success and profitability across our business. This is your opportunity to make a real impact—shaping strategy, developing people, and ensuring every client experience reflects the very best of GES. **What You’ll Do** • **Lead and Inspire:** Manage, mentor, and empower a team of Account Managers to deliver outstanding service and performance—on site, off site, and across every touchpoint. • **Own the Numbers:** Take full P&L responsibility for your event portfolio, delivering accurate forecasts, driving revenue growth, and improving operating income (OI). • **Drive Margin Improvement:** Identify new opportunities, streamline processes, and implement the ADP process to enhance profitability across all accounts. • **Champion Client Success:** Build strong, trusted partnerships with key organisers—anticipating needs, solving challenges, and delivering world-class event experiences. • **Spot Growth Opportunities:** Conduct service gap analyses, upsell additional GES services, and renegotiate contracts to maximise value and long-term retention. • **Collaborate Across Teams:** Work hand in hand with Operations, Finance, and other departments to ensure seamless delivery and commercial alignment. • Le**ad from the Front:** Chair internal meetings for major events, coordinate multi-service delivery, and act as the key liaison between GES and our organisers. **• Drive Excellence**: Ensure systems and processes—Salesforce, CRM, SOP, Clarity, SBL—are fully leveraged to deliver efficiency, visibility, and results. • **Champion Continuous Improvement:** Seek out ways to innovate, improve, and align with GES’s sustainability and growth objectives. **What We’re Looking For** • Proven experience in account management, client relations, or event delivery within the exhibitions, live events, or experiential sector. • Strong commercial acumen with hands-on P&L management and forecasting experience. • A natural leader who motivates teams to achieve more—supportive, decisive, and inspiring. • Exceptional relationship-building and negotiation skills at senior client level. • Excellent communication and presentation skills, both written and verbal. • Highly organised, proactive, and detail-driven, with a focus on delivering excellence. • Collaborative mindset and the ability to work cross-functionally to achieve results. At GES, we’re shaping the future of live experiences—helping our clients inspire, engage, and connect audiences around the world. As a Client Account Director, you’ll be part of a forward-thinking team that values innovation, trust, and accountability. You’ll have the autonomy to lead your portfolio, the support to grow, and the opportunity to make a real difference. **What You’ll Get** • A leadership role with real impact and ownership. • Professional development opportunities and a clear path for growth. • Hybrid working and a collaborative, international culture. • The chance to work on some of the most exciting events in the industry. **Our Vision & Values** We believe in trust, responsibility, understanding, and excellence—principles that guide how we work with our clients, our colleagues, and our communities. At GES, we’re committed to creating a sustainable, innovative, and inspiring future for the events industry—and for everyone who helps make it happen. If you’re a results-driven leader with a passion for people, performance, and partnership, we want to hear from you. Apply today and make your mark with GES EMEA.