Client Care Advisor

Kernow Vet Group; Bangor; On-site; GBP 20,000 - 25,000; Full time

Job summary

A veterinary service provider in Bangor is seeking a Veterinary Receptionist to manage client interactions and appointments. This full-time role requires delivering exceptional customer service and maintaining accurate records for clients and their pets. The candidate should thrive in a team environment and possess multitasking skills, with prior experience in a veterinary context being a plus. The position offers competitive benefits including substantial annual leave and opportunities for professional development.

Benefits

6.6 weeks annual leave

Additional leave for birthdays

Enhanced family-friendly policies

Cycle to work scheme

Wellbeing initiatives

Discounted staff pet care

Qualifications

• Prior experience in a fast-paced veterinary or comparable environment.
• Adept at managing sensitive and confidential information.
• Ability to meet tight deadlines.

Responsibilities

• Greet clients and their pets in person and over the phone.
• Manage appointment scheduling, including booking and confirming.
• Maintain accurate client and patient records.

Skills

Client-focused service

Multitasking

IT systems proficiency

Job description

Rathgael Veterinary Clinic, Bangor, Bangor, Northern Ireland & Isle of Man

As a Veterinary Receptionist, you will be the first point of contact for our clients and their pets. Your role will involve delivering outstanding customer service, managing appointments, and ensuring the smooth operation of our front desk. You will work closely with our veterinary team to provide an exceptional experience for our clients and their pets.

In this role, you will warmly greet clients and their pets both in person and over the phone. You'll be responsible for managing appointment scheduling, including booking, confirming, and rescheduling as needed. Key administrative tasks include answering phone calls, responding to emails, and processing paperwork. You'll also maintain accurate client and patient records and provide updates to clients regarding their pets' care and treatment plans. You will be mainly based at our Holywood branch.

Rathgael Vets have been a cornerstone of the community, providing expert care with a focus on building lasting relationships with our clients and their pets.

Our team is made up of highly skilled veterinarians and dedicated support staff who are passionate about animal welfare. We offer a full spectrum of services, including preventive care, surgical procedures, and advanced diagnostics, all tailored to the specific needs of your pet. Our modern facility is equipped with the latest technology to ensure the highest standard of care.

Working Hours

This full-time position requires 40 hours of work per week. The shifts will be between 8:00am-7:30pm with Saturdays on a rota basis from 8:30am-1:00pm.

What We’re Looking For

The ideal candidate will excel in a team environment and be client focused. You should be adept at multitasking and have prior experience in a fast-paced setting, preferably within a veterinary context. Experience in managing sensitive and confidential information, meeting tight deadlines, and using IT systems is essential.

We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive salary, you will benefit from:

• 6.6Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Rathgael Veterinary Clinic, Bangor

24 Brook Lane, Bangor, BT19 1ST, United Kingdom