Claims Handler

Gmassconsulting; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A consultancy firm in Greater London is looking for a claims handling consultant to manage a portfolio of claims from advice to settlement. This role requires proven experience in the Lloyd's London market and excellent communication skills. You will engage with various stakeholders and ensure accurate claims documentation. This position offers a flexible hybrid or remote working setup and is initially for 6 months. Competitive salary to be discussed.

Qualifications

• Proven experience in claims handling within the Lloyd's London market.
• Familiarity with ECF/CLASS is expected.
• Strong understanding of market systems and claims lifecycle.

Responsibilities

• Take responsibility for end-to-end claims handling for assigned files.
• Lead market communication and engagement on claims matters.
• Prepare, submit and agree claims documentation and financial entries.

Skills

Claims handling experience

Excellent communication skills

Organisational skills

Ability to work independently

Proactive attitude

Team-oriented

Job description

G MASS Consulting are seeking a dedicated professional to join one of our London Market Managing Agent clients as a consultant, on an initial 6-month contract. To independently manage a portfolio of claims from initial advice to final settlement and provide high-quality claims handling support across Central Operations. The role requires proactive engagement with the market, brokers, underwriters and internal teams to ensure efficient, compliant and commercially sound outcomes.

Key responsibilities

• Take responsibility for end-to-end claims handling for assigned files, including advice, negotiation, documentation, agreement and settlement
• Lead market communication and engagement on claims matters, ensuring clear, timely and professional responses to brokers, underwriters, TPAs and stakeholders.
• Prepare, submit and agree claims documentation and financial entries via ECF/CLASS and other market platforms
• Oversee and support aggregates reporting (e.g., BDX), bordereaux and financial reconciliation activities
• Facilitate payment instructions, ensuring accuracy of amounts, approvals and posting
• Respond to and resolve complex queries, providing guidance and clarification where required
• Produce management information (MI), trends, reporting and analysis to inform decision-making
• Collaborate with Central Operations teams to support process improvements and operational excellence

Requirements

• Proven experience in claims handling within the Lloyd's London market or equivalent commercial insurance environment; familiarity with ECF/CLASS expected.
• Solid understanding of market systems, bordereaux reporting and claims lifecycle
• Excellent verbal and written communication capabilities
• Strong organisational skills with the ability to prioritise and lead tasks independently
• Professional, solutions-focused, proactive and team-oriented attitude
• Comfortable engaging with senior stakeholders and representing the team externally

Benefits

Salary: to be discussed
Length: 6-month initial contract
This role can be both hybrid and remote