Senior Claims Handler

Albion Blake; Remote; GBP 38,000 - GBP 45,000; Full time

Job summary

A leading insurance provider is seeking an experienced Senior Claims Handler (EL/PL) to join their fully remote team. This role involves managing complex Employers’ Liability and Public Liability claims and supporting the team in delivering high-quality service. The ideal candidate will have proven experience in claims handling, a strong understanding of the UK insurance market, and excellent analytical skills. This position encourages professional development and a proactive approach to customer service.

Qualifications

• Proven experience in handling Employers’ Liability and/or Public Liability claims.
• Strong understanding of insurance principles and FCA regulations.
• Excellent communication and decision-making skills.

Responsibilities

• Manage complex Employers’ Liability and Public Liability claims.
• Support the Team Leader in managing client relationships.
• Contribute to operational planning and effective workload management.

Skills

Employers’ Liability and/or Public Liability claims

Understanding of the UK insurance market

Analytical skills

Communication skills

Organisational skills

Job description

Title: Senior Claims Handler – Employers’ Liability & Public Liability (EL/PL)

Location: UK (100% Remote)

Salary: Up to £45,000 DOE

Start: Immediate

We are seeking an experienced Senior Claims Handler (EL/PL) to join a high-performing claims function in a fully remote role. This position combines technical claims handling expertise with senior-level operational support, working closely with the Team Leader to ensure high standards of service delivery, compliance, and performance.

Role Overview

You will play a key role in managing complex Employers’ Liability and Public Liability claims while supporting the day-to-day running of the team. Acting as a role model, you will help drive productivity, quality, and customer outcomes, while supporting coaching, mentoring, and continuous improvement activity.

Key Responsibilities

• Handle a caseload of Employers’ Liability and Public Liability claims in line with policy terms, client requirements, and regulatory standards
• Support the Team Leader in managing client relationships and ensuring delivery against SLAs, KPIs, and quality measures
• Assist in the creation and use of quantitative and qualitative MI to monitor team performance
• Contribute to operational planning and effective workload management to meet productivity targets
• Act as a role model, promoting best practice, strong customer focus, and professional standards
• Ensure compliance with internal policies, procedures, and external regulatory requirements
• Monitor call quality and customer feedback to enhance the customer journey
• Support coaching, mentoring, and knowledge-sharing across the team, including new starters
• Assist with internal audits and continuous improvement initiatives
• Participate in projects and operational initiatives, ensuring delivery within agreed timescales

Skills and Experience Required

• Proven experience handling Employers’ Liability and/or Public Liability claims
• Strong understanding of the UK insurance market and core insurance principles
• Excellent knowledge of policy wordings, coverage interpretation, and liability decision-making
• Good working knowledge of FCA regulations and Treating Customers Fairly (TCF)
• Experience working to client SLAs, productivity, and quality standards
• Strong analytical and decision-making skills with a solutions-focused mindset
• Excellent written and verbal communication skills
• High attention to detail and strong organisational skills
• Ability to work independently while contributing effectively within a team
• Confident influencing skills and a proactive, professional approach

Additional Information

• Occasional travel to other UK offices may be required