Claims and Inquest Officer

NHS; Greater London; On-site; GBP 37,000 - 46,000; Full time

Job summary

A healthcare provider in Greater London is seeking a Claims and Inquest Assistant to support Claims Managers with legal claims and Inquests. Responsibilities include maintaining case documentation and updating the risk management system. The ideal candidate has a degree or equivalent, strong IT and communication skills, and recent experience in legal environments. The role offers an annual salary range of £37,259 to £45,356, dependent on experience.

Qualifications

• Experience in handling enquiries for Coroners' Inquests.
• Experience in clinical litigation, employer liability, and third party claims.

Responsibilities

• Support Claims and Inquest Managers in reporting and investigation.
• Update the claims module in the Trust's Radar risk management system.

Skills

Excellent communication and interpersonal skills

Fast, accurate keyboard skills

Excellent IT and organisational skills

Time management and ability to work under pressure

Ability to draft correspondence and formal documents

Education

Degree level or equivalent

Tools

Datix Integrated Risk Management Software

Microsoft applications

Job description

To support the Claims and Inquest Managers across a portfolio of Inquests and legal claims. The Claims and Inquest Assistant will be the initial point of contact for all communications relating to Coroners' Inquests and Claims, and will activate the processes to ensure that each case is managed efficiently systematically through to completion andoutcome. The post holder will be responsible for setting up, maintaining and keeping up to date, and then closing, the Radar folder for each case within their remit. Responsibilities will include producing a complete file set for each Inquest and Claim as requested by the relevant Claims and Inquest Manager.o Claims support includes clinical litigation, employer and third party liability claims, andInquest support includes managing and preparing, inquests to conclusion.

Please note Interviews will be held W/C 09/02/2026

Main duties of the job

• Support the Claims and Inquest Managers with the investigation and reporting of new claims and follow up on mature claims, including obtaining relevant documentation, scanning / copying documents arranging interviews to obtain witness statements, and reporting to the NHS Litigation Authority.
• Update the claims module in the Trust's Radar risk management system to maintain an accurate and current record of progress.

About us

Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:

• Our care- delivering outstanding emergency and urgent care whenever and wherever needed.
• Our organisation- being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
• Our London- using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Job responsibilities

Please see attached the Job description for full detailed list of roles and responsibilities for this role.

Person Specification

Qualifications, Accreditations, Education

• Degree level or equivalent
• Fast, accurate keyboard skills to fulfil the duties of the role
• Excellent IT and organisational skills
• Excellent communication and interpersonal skills

Experience

• Recent and demonstrable experience in handling enquiries in connection with Coroners' Inquests
• Recent and demonstrable experience in case handling for clinical litigation, employer liability and third party claims

Knowledge and Skills

• A team player with excellent interpersonal skills
• Willingness to assist and guide colleagues on matters within the bounds of your training, experience and competence
• Ability to prioritise and manage competing demands
• Excellent time management and ability to work effectively under pressure and to tight deadlines
• Flexible, enthusiastic and committed
• Ability to draft correspondence and prepare formal documents for presentation in court, for example
• Ability to use the Datix Integrated Risk Management Software and Microsoft applications to assist case management and improve the scheduling of work and time management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£37,259 to £45,356 a yearper annum including HCAS