Chief Revenue Officer

Commsworld Limited; City of Edinburgh; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

A leading telecommunications firm is looking for a Chief Revenue Officer to drive revenue growth and enhance market share. This role involves developing and executing strategies across sales, marketing, and customer success. The ideal candidate will have proven leadership skills and experience in optimizing revenue performance, managing customer relationships, and collaborating cross-functionally within the executive team. This position is based in Edinburgh with a hybrid work model.

Qualifications

• Strong leadership skills in driving revenue growth.
• Experience with sales, business development, and marketing.
• Ability to manage customer success and retention strategies.

Responsibilities

• Develop and execute the revenue growth strategy.
• Forecast and optimize revenue growth performance.
• Manage marketing for lead generation and brand strategies.
• Oversee customer experience and retention strategies.

Job description

DIVISION/BUSINESS UNIT: Executive Function

ACCOUNTABLE TO: Chief Executive Officer

OFFICE BASE: Edinburgh / Hybrid

Job Purpose

The Chief Revenue Officer (CRO) has responsible for driving revenue growth for Commsworld Group. With accountability for sales, business development, marketing, and customer success. This role will deliver strong sustainable growth, maximise market share, and improve customer lifetime value.

Responsibilities

As a minimum you may be called upon to undertake all or some of these activities as required.

Key Responsibilities

• Revenue growth strategy, drive & leadership
• Develop and execute the organisation’s end-to-end revenue growth strategy, ensuring alignment across sales, marketing, and customer success functions
• Forecast, track, and optimise revenue growth performance, ensuring targets are met or exceeded
• Identify and evaluate new market opportunities and new growth channels
• Identify and support the evaluation of new products and new commercial models
• Manage all sales operations, pipeline management, and key account growth
• Implement best‑practice sales methodologies, performance management frameworks, pipeline accuracy and CRM optimisation
• Strengthen sales capability through coaching, training, and data‑driven performance analysis

Marketing & Demand Generation

• Manage marketing to build high‑performing lead generation, brand, and go‑to‑market strategies
• Ensure seamless alignment between demand generation and sales conversion activities
• Leverage analytics to optimise customer acquisition and reduce cost‑per‑lead

Public Relations and Public Affairs

• Work with Commsworld Marketing function to co‑ordinate all marketing activities
• Ensure that the companies is presented positively to the market and public

Commercial & Pricing Strategy

• Work with the business to set, refine, and optimise pricing strategy, commercial models, and contract structures
• Identify opportunities挣钱 boost margin and enhance the value proposition
• Shape competitive differentiation and market positioning

Customer Success & Retention

• Oversee and manage customer experience, onboarding, account management, and retention strategies to maximise lifetime value
• Develop customer expansion programmes, cross‑sell/upsell initiatives, and renewal processes
• Build strong, trusted relationships with strategic clients and partners

Data, Insights & Performance Management

• Use data and analytics to identify trends, risks, and opportunities across the entire revenue funnel
• Establish KPIs and dashboards to monitor performance across sales, marketing, and customer teams
• Promote a culture of continuous improvement and commercial excellence

Cross‑Business Collaboration and Leadership

• Work as a proactive member of the Executive Team to ensure all business objectives are met
• Work closely with Product, Finance, Operations, and Technology to ensure revenue strategy is integrated with organisational priorities
• Provide input into product roadmap, market needs, and customer insights

Knowledge / Skills / Background / Qualifications