Charity Assistant

John Good Group; Hessle; Hybrid; GBP 15,000 - 24,000; Full time

Job summary

A charitable organisation is seeking a dedicated Charity Assistant based in Hessle (Hybrid). The role involves providing administrative support to grant and employee-giving programmes, ensuring smooth operations and communications. The ideal candidate will have strong organisational skills, experience in a charity setting, and good communication abilities. The position offers a range of benefits including annual leave, pension scheme, and opportunities for employee volunteering.

Benefits

25 days annual leave plus bank holidays

Birthday day off work

Free onsite parking

Contributory Pension Scheme

Life Assurance

Health cash plan

Free Eye Test

Employee Volunteering and matched charitable donations

Social events

Qualifications

• Strong organisational and time-management skills.
• Good written and verbal communication abilities.
• Experience working or volunteering in a charity or community organisation.
• Basic understanding of fundraising, marketing, or project coordination.

Responsibilities

• Support the full grants cycle from opening application rounds to processing payments.
• Assist with gathering feedback from volunteers to improve their experience.
• Prepare agendas, papers, and minutes for meetings.

Skills

Organisational skills

Written and verbal communication

Using Microsoft Office

Teamwork

Proactive attitude

Understanding of fundraising

Education

Experience working or volunteering in a charity

Tools

CRM or donor management systems

Job description

Job Title: Charity Assistant
Reports to: Communication and Impact Manager
Location: Hessle / Hybrid
Hours: 22.5-35 per week
Salary: £15,007 – £23,344 (Actual Salary)
Contract: Permanent

About the Role

The Charity Assistant provides essential administrative and operational support to our grant and employee-giving programmes. Working as part of a small and close-knit team, you will help ensure that applications, assessments, payments, and reporting processes run smoothly and efficiently. This role is ideal for someone who is organised, detail-focused, and passionate about supporting organisations and projects that create positive impact for both people and planet.

Key Responsibilities

• Grants Administration
• Support the full grants cycle, from opening application rounds to issuing award letters and processing payments.
• Monitor shared inboxes and respond to applicant queries promptly and professionally.
• Maintain accurate grant records, data, and documentation in the grants management system.
• Assist with eligibility checks, collating information, and preparing papers for review panels.
• Help track reporting and monitoring deadlines, sending reminders and following up with grantees.
• Support with the development of a range of volunteer opportunities for employees to engage with as part of the Day to Make a Difference Scheme.
• Act as the main point of contact for employees, responding to queries and providing regular communication.
• Assist with gathering feedback from volunteers and implement improvements to the volunteer experience.
• Communications & Engagement
• Provide general communication support including managing emails, enquiries, and other correspondence.
• Assist in managing social media updates relating to grants, impact, and organisational news.
• Assist with internal communications updating employees about opportunities for engagement and the impact of the organisation.
• Help maintain strong relationships with donors and grantees by ensuring timely correspondence and updates.
• Data, Monitoring & Evaluation Support
• Help collect, organise, and summarise monitoring and impact data from grantees.
• Track volunteer hours and pro-bono contributions to projects.
• Assist in preparing reports for trustees, funders, and stakeholders.
• Ensure data is accurate, compliant with GDPR, and recorded consistently.
• Finance Administration
• Process grant payments, invoices, and expenses in coordination with the finance team.
• Help track financial records and support the reconciliation of grant budgets.
• Maintain clear audit trails and ensure documentation is properly recorded.
• Event & Meeting Support
• Support the logistics for grant panel meetings, trustee meetings, and other organisational events.
• Prepare agendas, papers, and minutes where required.
• Help organise venues, materials, refreshments, and attendee communications.
• General
• To undertake any other duties as and when requested by Senior Management.

Person Specification

• Strong organisational and time-management skills.
• Good written and verbal communication abilities.
• Confident using Microsoft Office and general digital tools.
• Ability to work independently and as part of a team.
• A proactive, flexible, and positive attitude.
• Commitment to the mission and values of the charity sector.
• Experience working or volunteering in a charity or community organisation.
• Basic understanding of fundraising, marketing, or project coordination.
• Experience with CRM or donor management systems.
• Ability to create simple digital content (e.g., social posts, Canva designs).

Supporting small charitable organisations to amplify their impact. We work with a range of businesses, stakeholders and individuals, partnering them with small, innovative non-profits to deliver positive social impact.

Location

Based at our brand new, open plan head office in Hessle, HU130LH

The ‘Good’ things you can get:

• 25 days annual leave plus bank holidays (full time equivalent)
• Birthday day off work
• Free onsite parking
• Contributory Pension Scheme
• Life Assurance
• Health cash plan
• YuLife, with virtual GP and EAP
• Free Eye Test
• Referral Scheme
• Long service awards including gifts and increase in annual holiday entitlement
• Employee Volunteering and matched charitable donations
• Social events

Apply Now

We respect and value difference and seek to create an inclusive workplace which promotes and values the diversity of our employees. We believe in promoting an environment where everyone, from any background has access to the opportunities to grow and succeed.