Carer Support Worker

Pennine Care; Stockport; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading mental health service provider in the UK is looking for a Carer Support Worker. The role involves providing advice and emotional support to the families and friends of individuals in mental health services. You'll facilitate carer support groups and assess the needs of the carers. Ideal candidates should have relevant qualifications and experience, particularly with mental distress. The position offers significant opportunities for professional development and flexible working arrangements.

Benefits

Generous annual leave entitlement

Flexible working opportunities

Access to Continued Professional Development

Health and Wellbeing activities

Staff discounts

Qualifications

• Good standard of general education with numeracy and literacy.
• Commitment to Continuing Personal Development.
• Experience working with individuals in distress.

Responsibilities

• Provide emotional and practical support to carers.
• Facilitate carer support groups.
• Undertake carers assessments of need.

Skills

Communication skills

Empathy

Innovative problem solving

Basic IT skills

Team collaboration

Education

Level 3 Health and Social Care qualification

Level 4 Health and Social Care qualification

Job description

All our live jobs are listed here. If you can't find the job or role you're looking for, please do check back orregister your interest for jobs so we can keep you posted.

If you are Kind, Fair, Ingenious and Determined then we want you to come and join our#PennineCarePeople

• To provide support, advice and signposting to the families, friends and carers of people who use the Trust’s services.
• To support staff to enable families, friends and carers to be recognised as key partners in care.
• To promote the Triangle of Care (ToC) standards and principles, and other carer specific initiatives to services and carers.

Main duties of the job

• To act as a point of contact for families, friends and carers of those who use our services by providing emotional and practical support (not for the service user).
• To facilitate meaningful carer support groups which provide education and emotional support.
• To undertake carers assessment of need.
• To apply for personal budgets for carers based on their needs.
• To regularly review carers needs and personal budgets.
• To promote and advocate carers rights.
• To have an increased knowledge of available carer support networks within Stockport and to act as a carer resource for staff and signpost where appropriate.
• To collaborate effectively with a range of agencies including PCFT staff, GPs and other health and social care staff.
• To attend Triangle of Care Meetings.
• To assist and support the ongoing development and implementation of ToC principles and other relevant carer policies, initiatives & strategies.
• To keep and maintain accurate records.
• To assist and support in audits and benchmarking best practice processes.
• To share knowledge and expertise with internal and external peers and colleagues.
• To organise and actively participate in relevant meetings.
• To support the development, delivery and evaluation of training to carers and staff.

Working for our organisation

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance.
• Access to Continued Professional Development.
• Involvement in improvement and research activities.
• Health and Wellbeing activities and access to an excellent staff wellbeing service.
• Access to staff discounts across retail, leisure and travel.

Detailed job description and main responsibilities

This job description is not exhaustive, but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process.

Person specification

Education / Qualifications

• Good standard of general education including good numeracy and literacy skills.
• Relevant level 3 Health and Social Care qualification or equivalent experience.
• Evidence of recent further development / training equivalent to Level 4.
• Commitment to undertake Continuing Personal Development.
• Relevant level 4 Health and Social Care qualification.

Experience

• Experience of working with carers of individuals with mental health needs.
• Experience of working with individuals in distress.
• Experience of undertaking carers assessments.
• Experience of applying for carers personal budgets.

Knowledge

• Knowledge of the Care Act 2014 and other relevant policies.
• Knowledge of caring issues and how these impact on individuals.
• Awareness of local services.
• An understanding of the mental health system and services.

Skills and Abilities

• Good written and verbal communication skills.
• Ability to empathise with carers.
• Ability to create innovative solutions to help empower carers.
• Ability to work unsupervised in a range of settings.
• Ability to acknowledge diversity and promote anti‑discriminatory practice/equal opportunities.
• Ability to act calmly in challenging circumstances and to respond in a professional manner.
• Basic IT Skills.
• Ability to work flexibly and to prioritise workload.
• Ability to work as part of a team.

Work Related Circumstances

• Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs.
• Willing to carry out all duties and responsibilities of the post in accordance with the Trust’s Equal Opportunities and Equality and Diversity policies.
• Appointments to regulated and controlled activities require an enhanced DBS disclosure.

🌍 Sponsorship Information - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the government website.

📬 After You Apply - Once your application is submitted, you'll receive updates via email. Shortlisting is based on how well you meet the criteria outlined in the person specification. Only shortlisted candidates will be invited to interview, and invitations will be sent by email.

✅ If You're Offered the Role - If successful, the hiring manager will contact you directly with a verbal offer. They will then notify the Recruitment Team and submit the necessary paperwork. You'll receive a formal conditional offer via email.

🔍 Pre‑Employment Checks - To confirm your suitability for the role, we will carry out pre‑employment checks in line with NHS Employment Check Standards. These include:

• Identity verification
• Right to work check
• Disclosure and barring service (DBS)/Criminal record check (dependent on role)
• Professional registration and/or qualification check
• Occupational health assessment
• Employment history and reference validation

All applicants external to Pennine Care NHS Foundation Trust will be required to provide their HMRC employment history to cover the most recent three years employment. This information will used to validate employment history and references.

If you require sponsorship, we will assess your eligibility based on current government guidance. If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn.

🚀 Once Checks Are Complete -

The Recruitment Team will coordinate with you and the hiring manager to confirm a start date. You'll be booked onto a Trust Welcome Session and receive your Pennine Care NHS Terms and Conditions.

We are committed to equality, diversity, and inclusion (EDI), and we strive to ensure our workforce reflects the communities we serve. We actively encourage applications from individuals of diverse backgrounds to help us grow, innovate, and improve.

If you wish to be considered under the Disability Confident Scheme, you will be guaranteed an interview if you meet the essential criteria for the role.

If you need reasonable adjustments during the recruitment process, please contact us on 0161 716 3181 as early as possible so we can support you.

Please note:

• We do not accept unsolicited contact from recruitment agencies. Hiring managers should not be contacted directly.
• We may close vacancies early if we receive a high volume of applications. To ensure your application is considered, please apply as soon as possible.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.