Care Coordinator - Middlesbrough

Holland & Barrett; Tees Valley; On-site; GBP 25,000 - 26,000; Full time

Job summary

A healthcare services provider in Tees Valley is looking for a Care Coordinator to manage a team of extra care workers at Beechfield Court. The coordinator will ensure customer care standards are met, compile rotas, and maintain communication with staff and families. Strong communication skills and the ability to prioritize tasks are essential. This full-time role offers a salary between £25,000 and £26,000 per year with a Monday to Friday work week.

Qualifications

• Excellent telephone manner with good communication and interpersonal skills.
• Experience of managing a busy workload and working in a fast-paced environment.
• Ability to analyse a situation and take decisive action.

Responsibilities

• Compile rotas for care workers.
• Assign care workers to customers while ensuring standards are met.
• Communicate with professional bodies and family members for quality care.
• Monitor quality through ECM records and weekly KPI reports.

Skills

Excellent communication skills

Strong IT skills

Customer service skills

Ability to multi-task

Ability to work under pressure

Job description

Shift Pattern: Beechfield Court, Middlesbrough 9am-5pm Monday to Friday

Pay: £25,000.00-£26,000.00 per year

Job Description

Responsible for organising and coordinating a team of extra care workers within Beechfield Court ensuring that our customer care and support is covered appropriately and safely and to the highest possible standard.

Duties

• Compiling rotas for care workers
• Assigning care workers to customers, whilst working within our standards
• Understanding, organising and recording the availability of all new care workers
• Working closely and communicating with other members of the team, professional bodies and family members to ensure the highest quality of care
• Managing customer visits and arranging reviews and quality checks
• Accepting, allocating and processing referrals for new care packages
• Accepting and processing changes and amendments to existing care packages
• Monitoring quality through ECM records and weekly KPI reports
• Maintaining a safe working environment for yourself and those around you by following company Health and Safety and other related policies at all times
• Assess, report and record any hazards and risks which may affect the health and safety of yourself and those around you
• Lead by example by promoting and encouraging staff to follow company policies and procedures

To complete workplace observations and supervisions with relevant care staff.

Skills and Qualities

As a Care Coordinator you will have an excellent telephone manner with good communication, interpersonal and influencing skills. We are looking for a customer focused candidate that has the ability to multi‑task, prioritise, organise and work well under tight deadlines and pressure.

Experience of working in a fast paced, high volume call environment, you will be able to deal with queries and enquiries quickly and efficiently. You must be able to remain calm under pressure and be able to prioritise tasks and communicate effectively with other members of staff, ensuring that information is recorded for future reference and passed to the relevant person in a timely fashion.

Experience & Knowledge

• Strong IT skills
• Excellent communication and customer service skills
• Experience of managing a busy workload
• Ability to work autonomously and be able to analyse a situation and take decisive action in a timely manner