Care Coordinator

Care Outlook Ltd; City of London; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading home care provider in London is seeking a Care Coordinator to manage care services and support staff development. Responsibilities include rostering care calls, creating care plans, and ensuring compliance with care standards. The ideal candidate should be committed to improving the quality of life for vulnerable people and have experience in health and social care. This full-time position offers a competitive salary, company-issued mobile phone, and ongoing professional development.

Benefits

Salary £24,000 – £26,000

Company-issued mobile phone

20 days holiday plus bank holidays

Ongoing support and professional development

Qualifications

• Experience in care coordinating or at least 2 years working within health & social care.
• Full driving licence and access to a vehicle.

Responsibilities

• Roster and template care calls using an electronic system.
• Manage the care team and monitor their development.
• Create and manage customer care plans.
• Ensure compliance with CQC regulations.

Skills

Commitment to improving quality of life

Flexibility to cover on-call

Knowledge of CQC standards

Experience with rostering care calls

Education

NVQ Level 3 Health & Social Care

Job description

Care Outlook is an expanding leading home care provider in London and South East of England since 2005.

Our Care team is friendly, and we love what we do. We are passionate about the high‑quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career.

We are currently recruiting for a Care Coordinator to maintain and develop our services in Hackney.

Core Duties & Responsibilities as Care Coordinator

• Primary role is to roster and template care calls using an electronic system
• Direct management of the care team, monitoring staff development through supervisions, appraisals and training to assist them in delivering a high‑quality service
• Creating, managing and monitoring customer care plans, ensuring staff rotas meet service users' needs and aspirations
• Ensuring care assessments, care and risk planning meet best practice and customers' aspirations
• Work with Recruitment Team to ensure sufficient current and future staffing levels
• Provide care services to service users in an emergency, arrange emergency cover when required and cover all or any calls reasonably where required
• Ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner
• Work alongside the Branch Manager to ensure that all quality standards, complaints, and comments are dealt with promptly
• Participate in the paid on‑call rota
• Put in place measures to comply with CQC regulations and work to achieve the best care standards possible

Benefits

• Salary £24,000 – £26,000
• Company‑issued mobile phone
• Ongoing support and professional development
• 20 days holiday plus bank holidays
• Opportunity to work in an expanding leading home care provider

Requirements

• 100% committed to helping improve the quality of life of vulnerable people
• Flexibility to cover on‑call to meet the needs of the business (essential)
• Knowledge of CQC standards and CQC compliance (essential)
• Experience with rostering care calls on an electronic system
• Experience in care coordinating or at least 2 years working within health & social care (preferred)
• Full driving licence and access to a vehicle (preferred)
• NVQ Level 3 Health & Social Care (preferred)

If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people's lives, then this could be your next role!

Seniority level

• Not applicable

Employment type

• Full‑time

Job function

• Other

Industries

• Hospitals and Healthcare