Cardiff Duty Manager – Lead a High-Impact Hotel Team

Whitbread Group; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain is seeking a Duty Manager for its Cardiff City Centre location. This role involves managing a high-performing team to ensure exceptional guest experiences while maintaining health and safety standards. Ideal candidates will have leadership experience in retail or similar environments and be dedicated to delivering outstanding customer service. The position offers a competitive pay rate and the chance to grow within a supportive organization.

Benefits

Discount on hotel rooms

Discount on meals at Whitbread Restaurants

Pension and savings schemes

Additional discounts on various services and products

Qualifications

• Experience leading teams in retail or similar environments.
• Ability to inspire others and deliver exceptional customer experiences.
• Proven communication and organisational abilities.

Responsibilities

• Manage a high-performing team ensuring smooth hotel operations.
• Maintain health & safety standards.
• Create an exceptional guest experience.

Skills

Leadership experience

Customer service

Communication skills

Organisational skills

Job description

A leading hotel chain is seeking a Duty Manager for its Cardiff City Centre location. This role involves managing a high-performing team to ensure exceptional guest experiences while maintaining health and safety standards. Ideal candidates will have leadership experience in retail or similar environments and be dedicated to delivering outstanding customer service. The position offers a competitive pay rate and the chance to grow within a supportive organization.