Business & Technical Support Officer

Neath Port Talbot; Wales; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A local council in the UK is seeking a Business & Technical Support Officer. This role involves providing business support to various council sectors with the added flexibility of hybrid work. Ideal candidates should have experience in a fast-paced office and possess strong data management and communication skills. The role offers competitive benefits, including generous holiday entitlement and a 22.4% employer pension contribution.

Benefits

Generous holiday entitlement

Employee Assistance Programme

Local Government Pension Scheme with 22.4% employer contributions

Discounted gym membership

Qualifications

• Experience in working in a fast-paced office environment.
• Ability to maintain good standards of work and accuracy with minimal supervision.

Responsibilities

• Register and maintain accurate applications/records.
• Offer technical advice on basic Building Regulations & Planning enquiries.
• Receive and bank all payments including cash and credit card payments.

Skills

Data management

Customer service

Communication skills

Education

4 GCSE levels grade C or above including English

Job description

Job Details

Job reference: REQ04901 | Date Posted: 01/12/2025 | Application closing: 07/01/2026 | Location: The Quays

Salary: £27,694.00 - £31,022.00 per annum

Package: Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 22.4% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities.

Contractual hours: 37 hours per week | Basis: Full time | Job category/type: Administration and Business Support

Attachments: Technical & Business Support Officer REQ04901 JDPS.docx; Technical & Business Support Officer REQ04901 JDPS (Welsh).docx; Reasons to Work for Neath Port Talbot Council.pptx

Job Description

We are currently seeking a friendly, hardworking, conscientious individual to join our team as a Business & Technical Support Officer. The successful candidate will join a multi-skilled team providing business support to Planning, Planning Policy, Environmental Health, Trading Standards and Building Control. You will be responsible for undertaking a wide range of technical and administrative duties, whilst providing excellent standards of customer service, with conflicting priorities and continual development. You will be part of a team of 4 Business & Technical Support Officers, who work on a rota system of Office and Working from Home (WFH), to enable office and phone cover until 5pm (Monday – Thursday) and 4.30pm on a Friday. Full training will be provided for this role, and you will be expected to work from the Office until your training has been satisfactorily completed.

Your workstyle will be a mobile hybrid worker in this role which gives you the flexibility to work from home and from a variety of Council workplaces.

As a Business & Technical Support Officer, you will have experience in working in a fast paced, busy office environment working with data management.

Daily Responsibilities

• Registering and maintaining accurate applications/records
• Offer technical advice to the public on basic Building Regulations & Planning enquiries
• Receive, receipt and bank all monies including cash payments and cheques, also take credit card payments over the telephone
• Read/measure scaled plans to assess validity of submissions and fees due on all applications
• Preparation of debtor invoices for any fees or charges due
• Extract data from back‑office systems for use in management reports

About You

• 4 GCSE levels grade C or above one of which must be English, or equivalent NVQ or similar; or significant experience (minimum 5 years) with proven capability in a similarly responsible role
• Experience of working in a fast paced and busy office environment
• Experience in a work situation of data management
• Ability to maintain good standards of work and accuracy with minimal supervision and ability to exercise good judgement
• Excellent oral and written communication skills both face to face and on the telephone

We welcome those with experience in office & clerical backgrounds.

Benefits

• Hybrid working (in some roles) and flexible working schemes to improve your work life balance
• Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution
• Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years of service (plus eight bank holidays)
• Access discounted gym membership with Celtic Leisure
• Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
• Purchase a new car through Tusker salary sacrifice scheme
• Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group

Welsh Language Requirements

Welsh Language skills are desirable. Applications may be submitted in Welsh; submissions in Welsh will not be treated less favourably than an application in English.

Contact

For an informal discussion, please contact Suzanne Powell on Phone: [phone] or Email: [e-mail]

Commitment to Safeguarding

Neath Port Talbot Council is committed to safeguarding and promoting the welfare of children and young people / vulnerable adults and expects all staff and volunteers to share this commitment. The recruitment process for this post is underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

Guaranteed Interview Scheme & Inclusion

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or are going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

Team NPT

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and professional development for all employees.

We look forward to welcoming you to Team NPT.