Brand Experience Specialist – BMW/MINI Retail

BMW; Stevenage; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestige automotive retailer in Stevenage is seeking a Brand Expert to engage with customers and promote BMW/MINI products. You will be the first point of contact and must possess strong customer service skills. The role requires a passion for delivering exceptional service and an eagerness to learn about the brand. This full-time position offers an industry-leading benefits package, including extensive training, competitive holiday entitlement, and various discounts.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Minimum customer service experience in a retail environment is required.
• Previous experience in retail preferred.
• Passion for delivering excellent customer service is a key attribute.

Responsibilities

• Initiate conversation and build rapport with customers.
• Promote the benefits and unique selling points of BMW/MINI.
• Contribute to a team focused on high levels of service.

Skills

Customer service experience

Exceptional customer care

Enthusiasm and self-motivation

Job description

A prestige automotive retailer in Stevenage is seeking a Brand Expert to engage with customers and promote BMW/MINI products. You will be the first point of contact and must possess strong customer service skills. The role requires a passion for delivering exceptional service and an eagerness to learn about the brand. This full-time position offers an industry-leading benefits package, including extensive training, competitive holiday entitlement, and various discounts.