Behind the mask of the 3rd Line Escalation Engineer.

Mongoose Gray Ltd.; City of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A dynamic tech company based in London is seeking a 3rd Line Escalation Engineer. You will act as an escalation point, mentor junior staff, and handle complex IT issues. This role offers a salary of £50,000+ and promotes a strong work/life balance with hybrid working arrangements. Ideal candidates should be comfortable with networking and cloud infrastructure.

Qualifications

• Experience in investigating and resolving software and hardware issues.
• Ability to mentor junior team members.
• Comfortable with networking concepts and protocols.

Responsibilities

• Act as the escalation point for 1st and 2nd line teams.
• Support deployment of new systems and upgrades.
• Document system procedures and ensure IT security.

Skills

Complex problem solving

Mentoring

Network administration

Cloud infrastructure

System optimisation

Job description

Behind the mask of the 3rd Line Escalation Engineer.

• The 3rd Line Engineer will work for high-growth, customer-centric, London-based tech business.
• The 3rd Line Engineer will earn £50,000+ p.a. plus benefits.
• The 3rd Line Engineer will enjoy a strong work/life balance culture and hybrid working.
• The 3rd Line Engineer will act as the escalation point for 1st and 2nd line teams.
• The 3rd Line Engineer will mentor more junior members of the service desk team.
• The 3rd Line Engineer will investigate and resolve complex software and hardware issues.
• The 3rd Line Engineer will assist the Project team with IT systems design and implementation.
• The 3rd Line Engineer will support the deployment of new systems, upgrades and migrations.
• The 3rd Line Engineer will administer servers, networks and cloud infrastructure.
• The 3rd Line Engineer will document system procedures, architecture and project plans.
• The 3rd Line Engineer will ensure IT systems are robust and free from security threats and vulnerabilities.
• The 3rd Line Engineer will foster a culture of first-class system performance tuning and optimisation.
• The 3rd Line Engineer will be comfortable with networking concepts and protocols.
• The 3rd Line Engineer will be up-to-date with the latest developments in Cloud infrastructure.

Still with us? Great. Then please send us a resume and covering letter convincing us that you actually enjoyed reading this ad. We look forward to hearing from you.

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Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Information Technology

Industries

• IT Services and IT Consulting, IT System Training and Support, and Technology, Information and Media

London, England, United Kingdom