Assistant Accommodation Manager

Sanctuary Group; Bradford; On-site; GBP 27,000 - 30,000; Full time

Job summary

A prominent accommodation provider in Bradford is seeking an Assistant Accommodation Manager. In this role, you will ensure high-quality service delivery and manage student accommodation effectively. Key responsibilities include supervising staff, conducting property inspections, and handling customer inquiries. Ideal candidates have experience in a similar role and strong communication skills. The position offers a salary of £27,590 per annum, increasing with performance, along with generous leave and employee benefits.

Benefits

25 days leave rising to a maximum of 30 days

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work Scheme

Voluntary health plans

Wellbeing support and tools

Qualifications

• Experience in a similar role supporting the delivery of high-quality accommodation or customer service is essential.
• NVQ3 in relevant area (e.g., business administration, customer service) is desirable.
• Previous experience of Microsoft Office applications including Word and Excel.

Responsibilities

• Ensure high-quality service delivery and meet customer expectations.
• Report maintenance issues and liaise for repairs.
• Conduct property inspections and compliance checks.
• Supervise staff and provide guidance.
• Assist with the debt recovery process.
• Maintain excellent relationships with customers.
• Conduct monthly checks of buildings and health checks.
• Manage complaints and raise purchase orders.

Skills

Experience in a similar role

Excellent communication skills

Customer service skills

Previous experience with Microsoft Office

Education

NVQ3 in relevant area

Job description

Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.

35 hours per week

We’re looking for an Assistant Accommodation Manager to join our Accommodation Management team based in Bradford. The team are responsible for the safe and smooth running of student accommodation. Your duties will include providing excellent customer service and ensuring the students have a great experience by assisting with students events.

The role of Assistant Accommodation Manager will include:

• Ensuring that a high-quality service is delivered and meets customer expectations
• Reporting maintenance issues and liaising with relevant individuals to ensure repairs are completed and customers informed
• Ensuring property inspections, health and safety and compliance checks are completed in line with legislation and policy
• Supervising a General Assistant and Caretaker, providing guidance, support and promoting the development of staff
• Assisting the Accommodation Manager with the debt recovery process
• Developing and maintaining excellent relationships with internal and external customers
• Working with the wider team on monthly checks of buildings, raising repairs ensuring these are completed, completing inspections on void rooms, and carrying out health and safety checks
• Complaints management and raising purchase orders

Skills and experiences:

• Experience in a similar role supporting the delivery of high-quality accommodation or customer service is essential
• NVQ3 in relevant area (e.g., business administration, customer service) is desirable
• Some experience of providing administrative support services.
• Experience of managing staff within a customer facing environment
• Working knowledge of working to deadlines and prioritising work loads
• Excellent communication and customer service skills
• Previous experience of Microsoft Office applications including Word and Excel

Why work for us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool, and Glasgow.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:

• £27,590 per annum (rising to £29,042 per annum after 12 months, subject to satisfactory performance)
• 25 days leave rising to a maximum of 30 days (plus public holidays)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work Scheme
• Voluntary health plans
• Wellbeing support and tools

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.