Airport Services Duty Supervisor

Qatar Airways; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global airline based in Edinburgh is looking for an Airport Services Duty Supervisor to oversee flight-handling activities, ensuring high service standards and optimal customer satisfaction. The role requires coordination with various airport departments and a strong background in customer relations, as well as fluency in English. Candidates must possess a bachelor's degree, legal right to work in the UK, and significant experience in a related field.

Qualifications

• 5 years of job-related experience required.
• You must have the legal right to live and work in the UK.

Responsibilities

• Supervise flight-handling activities to ensure high service standards.
• Coordinate with GHA and airport departments for on-time performance.
• Support duty officer during flight disruptions.

Skills

Fluent in English

Advanced Customer Relations training

High computer literacy

Education

Bachelors Degree or equivalent

Tools

Amadeus Reservations & Ticketing

Job description

Job title

Airport Services Duty Supervisor

Ref #

221394

Location

United Kingdom - Edinburgh

Job family

Cargo & Airport Operations

Closing date: 05-Jan-2026

We are pleased to announce an incredibly exciting opportunity to join our Airport Operations team in Edinburgh as Airport Services Duty Supervisor.

Job Purpose

Supervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding, in order to ensure a high service standard. Achieve optimum customer satisfaction and on-time departure of flights. Handle flight delays, disruptions, denied boarding etc. Deputize Airport Services Duty Officer and/or Airport Representative.

Accountabilities

• Acts as a Station coordinator in liaison with GHA and QR Department, working closely with GHA and all airport departments to ensure on-time performance.
• Performance targets are met.
• Ensures progress towards on-time flight closure and passenger boarding, supervising airport team to achieve on-time performance.
• Facilitates Ramp Handling activities in liaison with GHA, Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure, working with all departments to ensure on-time performance.
• Utilizes maximum resources by planning efficient duty allocation for Customer Service Agents, ensuring efficient use of manpower during duty period.
• Reviews aircraft allocations according to Movement Signals, Late Arrivals, Loads etc., ensuring all departments are aware of operational messages and requirements.
• Provides support to Airport Services Duty Officer in case of Flight Disruptions, Misconnections, and Denied Boarding, ensuring passengers are provided with all possible facilities and full support during any disruption on shift.
• Performs other related duties, as assigned, to ensure efficient and effective functioning of the work unit.
• Any other operational tasks/responsibilities as may be assigned by the Airport Services Manager.

Qualifications

• Bachelors Degree or equivalent.
• Fluent in English, both written and spoken.
• Advanced Customer Relations training such as Passenger services (Altea), Baggage Services (World Tracer), Ground operations (GSM/GOM), Dangerous goods Regulations, weight and balance, Sound knowledge of Amadeus Reservations & Ticketing, including ID/AD tickets (Industrial/Agent Discounted tickets).
• High computer literacy.
• 5 years of job-related experience required.
• You must have the legal right to live and work in the UK.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Apply here: https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=221394