Airport Passenger Service Agent - Customer-Focused

Jet2careers; Birmingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading airline is looking for a Passenger Service Agent at Birmingham Airport. You will provide exceptional customer service from check-in to boarding, assisting passengers and ensuring smooth operations. The role requires adaptability, teamwork, and calmness under pressure. Competitive hourly rate with a range of benefits, including a contributory pension scheme and flexible working hours. Apply to join our award-winning team.

Benefits

Free car parking at the airport

34 days holiday entitlement

Colleague discounts

Annual pay review

Paid training course

Qualifications

• Passion for delivering outstanding customer service.
• Ability to stay calm and focused under pressure.
• Adaptable and self-motivated individual who enjoys teamwork.
• Demonstrates initiative and accountability.

Responsibilities

• Provide friendly customer service from arrival to boarding.
• Assist customers at check-in and support at Self-Service kiosks.
• Follow safety and security procedures to ensure on-time departures.
• Support colleagues during disruptions and solve problems proactively.

Skills

Customer service

Adaptability

Calm under pressure

Teamwork

Job description

A leading airline is looking for a Passenger Service Agent at Birmingham Airport. You will provide exceptional customer service from check-in to boarding, assisting passengers and ensuring smooth operations. The role requires adaptability, teamwork, and calmness under pressure. Competitive hourly rate with a range of benefits, including a contributory pension scheme and flexible working hours. Apply to join our award-winning team.