Agency Analyst

Motability Operations Limited; Bristol; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading mobility solutions provider in Bristol is seeking an Agency Analyst to produce detailed reports and insights that inform operational performance and financial control. The role involves analyzing complex datasets, developing reporting solutions with Power BI, and collaborating with various teams to enhance processes. Candidates should possess advanced analytical skills and have a strong ability to engage with stakeholders. The position includes a generous benefits package, hybrid working, and nurturing diverse workplace culture.

Benefits

Annual discretionary bonus

15% non-contributory pension

Life assurance

Employee Discount Scheme

Cycle to Work Scheme

Qualifications

• Proven experience in an analytical role.
• Confident in addressing financial queries.
• Able to think practically and analytically.

Responsibilities

• Produce and maintain weekly and monthly reporting.
• Develop and maintain reporting solutions via Power BI.
• Analyse data to identify trends and improvements.

Skills

Microsoft packages

Alfa and Genesys

OAS or similar reporting tool

Advanced Excel skills

Large and complex datasets

Strong reconciliation skills

Power BI

Collaborative approach

Job description

About The Role

Motability Operations are currently recruiting for an Agency Analyst to join our team in Bristol on a full-time, permanent basis. What you’ll be doing The Agency Analyst plays a pivotal role within the Customer Accounts Department, providing high-quality reporting, insight, and analysis to support operational performance, financial control, and effective engagement with internal and external stakeholders. The role is responsible for delivering accurate management information, identifying trends and exceptions, and supporting the development and implementation of improved policies, processes, and systems.

Responsibilities

• Producing and maintaining weekly and monthly reporting, including the Monthly MI Pack for senior management and Team KPI Packs.
• Developing, enhancing, and maintaining reporting solutions, including converting existing reports into Power BI dashboards and improving data visualisation and insight.
• Analysing large and complex datasets to proactively identify trends, risks, and opportunities, recommending policy and process improvements.
• Using exception reporting to identify concerns in trends, balances, and movements and supporting effective resolution.
• Supporting the development and implementation of new and updated processes, working closely with the Finance and Product teams. This includes submitting new proposals, creating and maintaining process maps, completing testing activities, and training colleagues on new features or functionality.
• Sustaining and maintaining a suite of OAS reports, including carrying out regression testing following system upgrades.
• Continuously reviewing and developing maintenance and control schedules to support Customer Accounts Department objectives.
• Working closely with and supporting the Agency Support team, allocating work as required and providing guidance to support effective delivery and prioritisation.
• Working collaboratively with Government agencies to ensure customer records are accurate and up to date.
• Maintaining DWP, Veterans Agency, and Social Security Scotland ledgers, identifying and completing bulk clean‑up activities.
• Reconciling lease rental agreements following breaks in payment to determine root causes and resolve discrepancies.
• Producing and issuing Live Agreement and Termination reports to relevant Benefit Agencies.
• Building effective relationships with internal stakeholders across Motability to support the smooth management of customer debt.

About You

You will have proven experience in an analytical role and enjoy working with data to solve problems and drive improvement. You are confident in addressing financial queries, able to think practically and analytically, and comfortable working independently while using sound judgement to make well‑informed business decisions.

Minimum criteria

• Proficient understanding of Microsoft packages
• Experience of, or the ability to quickly learn, Alfa and Genesys
• Experience using OAS or a similar reporting tool
• Ability to independently generate and access reports
• Advanced Excel skills
• Experience working with large and complex datasets
• Strong reconciliation skills and attention to detail
• Experience creating or enhancing reports using Power BI
• A collaborative approach, engaging effectively with colleagues across departments
• A strong interest and capability in resolving complex queries

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry‑free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher‑rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair‑accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our Values

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on‑site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2‑days per week whilst also using the great office spaces we have available.

Benefits

• An annual discretionary bonus
• 15% non‑contributory pension (9% non‑contributory pension during probation period)
• Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
• Employee Discount Scheme with a huge number of retailers and an app to save on the go
• Discounted Electric/Hybrid Car Salary Sacrifice Scheme
• Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)

Health & Well‑being

• 28 days annual leave with option to purchase and sell days
• Funded Private Medical Insurance cover
• Critical illness insurance
• Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
• Funded health screening for over 50s
• 1 day per year to volunteer – Staff can support a local charity or do a sponsored event whilst being paid for it
• Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations
• Access to Prayer room and quiet spaces whilst working in the office

Voluntary Benefits

• Dental Insurance
• Health and cancer screenings for you and your partner
• Discounted gym memberships
• Charitable giving

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first‑rate disability access. With our hybrid working environment, we do our best to accommodate part‑time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.