Aftersales Sales Specialist

Bowker Motor Group; Blackburn; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive group in Blackburn is recruiting an Aftersales Sales Specialist to maximise aftersales revenue through exceptional customer service and effective communication with both customers and technicians. You will need a strong sales mindset and previous experience in the automotive sector is preferred. The role offers a competitive salary, 25 days holiday, training and development opportunities, and various employee rewards.

Benefits

Competitive salary + bonus

25 days holiday plus bank holidays

Additional holiday on birthday

Discount retail shopping platform

Preferential family rates

Company pension scheme

Death in service policy

Workwear supplied

Cycle to work scheme

Funded training, coaching and development

Incentives and rewards

Free tickets to events

Staff social events

On-site car parking

Qualifications

• Passion for delivering highest level of customer service.
• Self-motivated with excellent interpersonal skills.
• Previous experience in sales within the automotive sector preferred.

Responsibilities

• Maximise aftersales revenue through customer engagement.
• Act as primary liaison between customers and technicians.
• Drive sales of aftermarket products and meet sales targets.

Skills

Customer service passion

Self-motivated

Interpersonal and organisational skills

Sales experience in automotive sector

Strong communication skills

Sales-oriented mindset

Understanding of warranty processes

Proficiency with CRM and DMS

Full UK driving licence

Tools

CRM Software

Microsoft Office

Dealer Management Systems (DMS)

Job description

Bowker Motor Group is recruiting an Aftersales Sales Specialist for their BMW & MINI Centre in Blackburn.

The Role:

Includes but is not limited to:

• Maximising aftersales revenue through proactive customer engagement and ensuring an exceptional customer experience during the service process.
• Act as the primary liaison between customers and technicians.
• Championing the Vehicle Health Check Process to ensure customers receive a clear and concise report on their vehicle which is both professional and timely.
• Working closely with the Service Advisors and Workshop Controllers to ensure that customers are kept informed andarges work is completed in the time scales agreed.
σότεous
• Assess vehicle service needs and recommend scheduled maintenance, repairs, parts, accessories, and aftermarket products.
• Promote additional services or upgrades while respecting customer preferences.
• Ensure parts availability and technician scheduling for efficient workflow.
• Provide accurate cost estimates, clearly to customers.
• Drive the sales of aftermarket products, accessories, and parts, meeting or exceeding departmental sales targets.

Skills & Experience:

• A passion for delivering the highest level of customer service.
• Self‑motivated.
• Excellent interpersonal and organisational skills.
• Previous experience in sales is an advantage within the automotive sector.
• Strong communication and interpersonal skills; ability to explain technical details simply.
• Sales‑oriented mindset with skill in consulting and upselling without being pushy.
• Understanding of warranty processes, dealer management systems (DMS), and basic automotive technical knowledge.
• Proficiency with CRM, Microsoft Office, and DMS software.
• Full UK driving licence.

The Benefits:

• Competitive salary (depending on experience) + bonus.
• 25 days holiday (plus bank holidays).
• Additional day’s holiday on your birthday.
• Discount retail shopping platform.
• Preferential family rates.
• Company pension scheme.
• Death in service policy.
• Workwear supplied.
• Cycle to work scheme.
• Training, coaching and development funded.
• Incentives and rewards.
• Free tickets to local and national events.
• Staff social events.
• On‑site car parking.

If you share our passion for delivering outstanding customer service and can demonstrate the required skills, experience and enthusiasm, please apply today with your current CV and a covering letter.

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