Aftersales Manager - Lead Service Excellence & KPI Growth

Mesh-AI Limited; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent automotive retailer in Belfast is seeking an Aftersales Manager to lead the aftersales team. The role involves ensuring the aftersales strategy is executed and delivering exceptional customer service. The ideal candidate will have a background in automotive service management, strong leadership skills, and a customer-first approach. This position offers competitive salary and benefits, including generous leave policies and access to various health and wellbeing resources.

Benefits

Competitive salaries

Generous annual leave

Enhanced family leave

Discounted gym memberships

Dental insurance

Qualifications

• Proven experience in automotive aftersales or service management role.
• Strong leadership and coaching capabilities.
• Ability to improve processes and results.

Responsibilities

• Lead and support franchisees in achieving aftersales targets.
• Drive customer service excellence and satisfaction.
• Deliver training and coaching to aftersales teams.

Skills

Leadership

Communication

Analytical mindset

Customer-first approach

Job description

A prominent automotive retailer in Belfast is seeking an Aftersales Manager to lead the aftersales team. The role involves ensuring the aftersales strategy is executed and delivering exceptional customer service. The ideal candidate will have a background in automotive service management, strong leadership skills, and a customer-first approach. This position offers competitive salary and benefits, including generous leave policies and access to various health and wellbeing resources.