Advanced Technical Support Engineer (Networking & Cloud)

Ciena Australia Pty; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in the United Kingdom seeks an Advanced Technical Support Engineer with strong networking and software background. You will support Global Telecommunications and Enterprise Customers, focusing on Ciena’s Blue Planet Orchestrator products. Requires expertise in Linux, strong troubleshooting, and excellent communication skills. The role offers a collaborative environment and the chance to engage with cutting-edge technologies.

Qualifications

• 5+ years of related experience, or master's with 3+ years.
• Experience supporting software solutions in a technical role.
• Familiarity with OSS/BSS/Network Management solutions.

Responsibilities

• Support applications integrated into Ciena’s Blue Planet products.
• Assist customers with Blue Planet Orchestrator and Inventory products.
• Troubleshoot and review logs based on customer issues.

Skills

Analytical skills

Troubleshooting skills

Automation skills

Written and oral communication skills

Customer-facing experience

Education

Bachelor's degree in a related field

Tools

Linux operating systems

RESTful APIs

AWS/Azure/GCP/OpenShift

CI/CD pipeline tools

Job description

A leading technology company in the United Kingdom seeks an Advanced Technical Support Engineer with strong networking and software background. You will support Global Telecommunications and Enterprise Customers, focusing on Ciena’s Blue Planet Orchestrator products. Requires expertise in Linux, strong troubleshooting, and excellent communication skills. The role offers a collaborative environment and the chance to engage with cutting-edge technologies.