Adult & Paediatric Crisis Worker - Derby & Notts - Bank

Mountain Healthcare Limited; East Midlands, Nottingham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare service provider is seeking a compassionate individual for the role of Crisis Worker. Based in the East Midlands, you will be the first point of contact at the SARC, supporting victims of sexual assault. Key responsibilities include helping patients during their visit, maintaining standards, and liaising with agencies. Required skills include IT proficiency, a caring nature, and a valid UK driving license. Experience in support roles and an advanced DBS check are necessary. This role is female-only per statutory requirements.

Qualifications

• Experience working in a supportive or customer-focused environment.
• Advancing DBS and level 2 Police vetting will be required.
• Must have a valid UK driving license and access to a vehicle.

Responsibilities

• 1st point of contact for service users.
• Support users and their families during their visit.
• Maintain a high standard of DNA anticontamination.
• Assist with management of service user pathways.
• Act as an advocate during their time at the SARC.
• Collaborate with the SARC team and wider company network.

Skills

IT skills

Basic administration

Experience in support or customer-focused roles

Kind caring nature

Knowledge of confidentiality

Job description

Overview

Are you looking for a new and exciting alternative career path within the Health & Justice care sector? This is the perfect opportunity for a compassionate person to join a growing, innovative and market‑leading service provider within Sexual Assault Referral Centres (SARC).

The role of Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support during the forensic to manage patient care pathways.

Location

Millfield House SARC, Derby and Topaz Centre, Nottingham

Salary

Retainer rates – £30.56 (per 8 hour shift) from 09:00 Monday through to 08:59 Saturday and £40.24 from 09:00 Saturday through to 08:59 Monday. The attendance payment is £15.85 per hour for a minimum of 3 hours per case.

Shift Patterns

24/7 rota coverage; 365/6 days per year.

Key Responsibilities

• 1st point of contact for service users.
• Support process of an service users and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
• Ensuring that a high standard of DNA anticontamination is maintained between forensic cases (cleaning).
• Assisting patients and liaising with other agencies regarding the management of the service user pathway.
• Assisting with preparation, service user support and acting as an advocate during their time at the SARC.
• Be a key player within the SARC team and wider company network.

Essential Skills and Qualifications

• IT skills and basic administration.
• Experience working in a supportive or customer focused environment.
• Kind caring nature.
• Knowledge and understanding confidentiality.
• Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
• Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.
• Advanced DBS and level 2 Police vetting will be required.