Administrator

Aston Group; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A family-run business in the United Kingdom is seeking an Administrator to support the team with a range of administrative tasks. Key responsibilities include managing telephone enquiries, workload allocation, data entry, and ensuring high standards of service. The ideal candidate will have strong customer service skills, attention to detail, and proficiency in Microsoft Office. This role requires flexibility in working hours and offers a competitive salary and benefits package.

Benefits

Competitive salary

24 days holiday

Pension scheme

Death in Service benefit

Health Cash Plan

Enhanced Family Friendly Policies

Long Service Awards

Cycle to work scheme

Qualifications

• Proficient in Microsoft Excel and Word.
• Previous administration experience preferred, especially in a customer focused environment.
• Understanding of data principles and the importance for confidentiality.

Responsibilities

• Deal with day-to-day telephone enquiries from customers.
• Promote an efficient and professional service to all customers.
• Daily allocation of workload to engineers.
• Communicate with contractors to ensure timely service provision.
• Make appointments for a range of services.
• Ensure data entry is recorded and maintained accurately.
• Update subcontractor documents with company systems.
• Raising remedial works following PPMS.
• Investigate PPM issues and update spreadsheets.
• Review and track progress of works.
• Process quotes, update jobs, and manage financial completion.
• Typing of documents as required.
• Ensure adherence to all policies and procedures.
• Assist other admin roles during busy periods.

Skills

Excellent customer service skills

Self-motivated

Strong written & verbal communication skills

High attention to detail

Ability to work as part of a team

Tools

Microsoft Excel

Microsoft Word

Job description

Salary and Benefits

• Competitive
• 24 days holiday per year
• Pension with 4% salary sacrifice scheme and employer contribution
• Death in Service benefit of 4 x salary
• Employee Assistance Programme
• Health Cash Plan
• Enhanced Family Friendly Policies
• Long Service Awards
• Additional holiday days based on length of service
• Cycle to work scheme

The Role

As our Administrator, you will be responsible for carrying out a full range of administrative tasks in an efficient and effective manner to support the team in achieving their targets and delivering a high standard of service.

You will be expected to:

• Deal with day-to-day telephone enquiries/issues from customers internally and externally, in a timely and professional manner. Sifting out any unwanted calls and ensuring all messages are passed to the relevant personnel.
• Promote an efficient and professional service to all customers and stakeholders, both internal and external maintaining a high standard of care and quality at all times.
• Daily allocation of workload to engineers.
• Communicate with other contractors to ensure provision of services and reports received in a timely fashion.
• Make appointments for a range of services.
• Ensure all data entry related information is recorded and maintained accurately within the company’s Information Management Systems.
• Ensure all subcontractor documents and profiles are up to date with the Astons Centralised Information Management Systems (ACIMS).
• Raising remedial works following PPMS for invoicing purposes and submit to client.
• Investigate PPM issues, update master PPM spreadsheet and schedule.
• Review, track and monitor progress of works.
• Processing quotes, updating and closing jobs, financial completion, ensuring all costs collated to enable submission to clients.
• To undertake typing of documents as required.
• To ensure all policies and procedures are followed.
• To ensure all filing is kept up to date, to enable retrieval as and when required.
• To assist other admin roles during busy periods/holidays.
• Complete other tasks as required to fulfill the purpose of this role.

Working hours will be Monday to Friday, 08:00 am to 17:00 pm, and flexibility with working hours is essential as overtime will be required from time to time.

The Candidate

To be considered for our Administrator role, you will have the following skills and experience:

General

• Excellent customer service skills; committed to customer satisfaction
• Self‑motivated, flexible and enthusiastic
• Strong written & verbal communication skills
• High attention to detail with a commitment to quality
• able to work as part of a team
• Ability to build and maintain positive relationships with colleagues and business partners
• Understanding of data principles and the importance for confidentiality.

Technical

• Proficient in Microsoft Excel and Word
• Computer literate
• Previous administration experience preferred, especially in a customer focused environment

If you feel you have the skills for the Administrator role, please apply now!

About Aston Group

We are an established, family run, privately owned, business that has been setting standards for efficiency, innovation and quality for over 60 years. We are passionate about providing an excellent service to our clients and stakeholders and pride ourselves on our quality of works and industry reputation. Our values are at the heart of everything we do; building trust, driving quality, delivering together and having respect. We take pride in our colleagues, supporting their hard work and dedication, enabling us to thrive as a team.

To find out more please visit https://astongroup.co.uk/

Our Commitment to Equal Opportunities

You don’t need to tick all the boxes! We invest heavily in learning and development to bridge any gaps.

Our commitment to building and maintaining a diverse, inclusive, and representative workforce is a priority. We encourage applications from people from all backgrounds and welcome you to join a team that celebrates individual cultures and identities.

If you have any accessibility needs that require any extra attention, please let us know.

For more information please visit https://astongroup.co.uk/careers/work-with-us