Account Manager

Abbott Laboratories; York and North Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global healthcare company is looking for a Sales Ambassador to manage and expand existing accounts while enhancing customer relationships. The role involves revenue responsibility, sales support, and providing first-line service for technical issues. The ideal candidate will have a Bachelor’s degree, experience in the diagnostic industry, and strong communication skills. This position offers competitive salaries and a variety of benefits.

Benefits

Competitive salaries

Defined contribution pension scheme

Private healthcare

Life assurance

Flexible benefits scheme

Qualifications

• Experience in the diagnostic industry, especially managing and expanding existing accounts.
• Proven track record in a similar position.
• Strong understanding of key stakeholders and customer dynamics.
• Fluency in local language and English.

Responsibilities

• Manage full revenue responsibility for accounts.
• Act as a trusted partner and advisor for customers.
• Drive account development through strategic management.
• Target new product expansions and provide sales support.
• Prepare and execute regular customer business reviews.
• Manage routine renewals of business accounts.
• Provide first-line service support and troubleshooting.
• Implement new assays and technical service bulletins.

Skills

Solution selling

Relationship building

Excellent communication

Technical troubleshooting

Education

Bachelor’s degree or equivalent experience

Job description

Abbott Diagnostics - Sales Ambassador (Field Based)

Location: Nottingham/Doncaster/EPA

About Abbott:

Abbott is a global healthcare leader dedicated to helping people live more fully at all stages of life. Our portfolio includes life-changing technologies across diagnostics, medical devices, nutritionals, and branded generic medicines. With 115,000 colleagues serving people in more than 160 countries, Abbott is committed to advancing healthcare worldwide.

About the Organization:

Our Ambassadors are part of our customer-focused operations. As the healthcare landscape evolves our mission is to create stronger, solutions-focused partnerships while meeting day-to-day service and support needs.

Primary Objective of the Position:

The Abbott Sales Ambassador is responsible for managing and expanding existing accounts, improving customer relationships, enhancing account profitability, and providing first-line service support.

Major Accountabilities:

• Revenue Responsibility: Manage full revenue responsibility
• Customer Partnership: Act as a trusted partner and advisor, serving as Abbott’s main contact for customers.
• Account Development: Drive the development of accounts through strategic management and post-sales implementation processes.
• Sales Support: Target new product and menu expansions, and provide sales support.
• Customer Reviews: Prepare and execute regular customer business reviews.
• Contract Management: Manage routine renewals of base business accounts and negotiate long-term contracts.
• Service Support: Provide first-line service support and technical troubleshooting with an average completion time of 2 hours (range 0-4 hours).
• Proactive Service: Perform technical service bulletins (TSBs) within 2 hours and implement new assays.
• Training and Coaching: Provide ongoing training and coaching to customers.
• Project Oversight: Oversee the progress of cross-functional implementation teams (post-sale) with project managers.

Educational Background:

• Required: малого> Bachelor’s degree or equivalent experience.

Experience:

• Experience in the diagnostic industry, with an emphasis on managing and expanding existing accounts Parkway improving customer relationships and enhancing account profitability.
• Proven track record in a similar position, supported by management and customer references.
• Excellent product and industry knowledge. Horns
• Strong understanding of key stakeholders and customer dynamics.
• Strong solution selling and relationship building skills.
• Excellent communication skills.
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• Fluency in local language and English; additional languages are advantageous.

Benefits:

As a global healthcare company, Abbott offers a fantastic range of benefits, including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance, and a flexible benefits scheme.