2nd Line Engineer – 24x7 Service Desk

Ekco Group; Milton Keynes; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading cloud solution provider in Milton Keynes is seeking a 2nd Line Engineer for their 24x7 Service Desk. This role involves managing complex technical issues and ensuring customer satisfaction through effective communication. The ideal candidate has 3+ years of relevant experience and a proactive, customer-focused approach. Key benefits include 25 days of annual leave, flexible working arrangements, and career progression opportunities.

Benefits

25 days annual leave

Birthday Leave

Company Pension Scheme

Employee Assistance Programme

Global team activity challenges

Unlimited access to Pluralsight

Qualifications

• 3+ years of experience in remotely supporting technologies.
• Proactive and positive approach to problem solving.
• Strong attention to detail and excellent time management.

Responsibilities

• Provide technical support and resolve complex issues.
• Manage and escalate incident tickets through to resolution.
• Conduct trend analysis and document solutions.

Skills

Microsoft 365 administration

Microsoft AVD & Remote Desktop

Microsoft Active Directory & Entra ID

Microsoft Exchange & Exchange Online

Microsoft Intune & Group Policy

Microsoft SharePoint and OneDrive

Microsoft Teams

Customer centricity

PowerShell

Virtualised Microsoft environments

Education

MS-900 or similar certification

Tools

ITSM tools

VMWare

Job description

A leading cloud solution provider in Milton Keynes is seeking a 2nd Line Engineer for their 24x7 Service Desk. This role involves managing complex technical issues and ensuring customer satisfaction through effective communication. The ideal candidate has 3+ years of relevant experience and a proactive, customer-focused approach. Key benefits include 25 days of annual leave, flexible working arrangements, and career progression opportunities.