(French) Technical Customer Advisor for Tech Company

Shou; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading tech company is seeking a Technical Customer Advisor in Lisbon. This role involves assisting clients with technical issues, providing top-notch customer service, and gathering information to resolve problems. The ideal candidate is fluent in French and has a passion for customer service.

Serviços

Performance bonuses

Accommodation provided for a special fee

Relocation flight reimbursement

Continuous learning opportunities

Team building activities

Qualificações

• Fluent in French and English.
• Experience in customer support.
• Proactive and good with time management.

Responsabilidades

• Assist customers with technical problems.
• Deliver high levels of customer service.
• Keep informed of developments in the technical area.

Conhecimentos

Communication

Customer Support

Multi-tasking

Ferramentas

CRM

Descrição da oferta de emprego

(French) Technical Customer Advisor for Tech Company

Job Openings (French) Technical Customer Advisor for Tech Company

About the job (French) Technical Customer Advisor for Tech Company

Type of position

Key languages

Native level of French
Upper Intermediate English

Sector

About our Client

Are you a passionate for Customer Service? Would you like to work for a company that is leader in its Industry? This company provides its clients with services, systems and products while ensuring its top quality! If you speak native French and you would like to work in Lisbon, reach out to us!

The Offer

•Help customers resolve technical problems associated with the products or services
• Assist clients on the telephone, email and other channels in a genuine manner
• Be an active listener. Show yourself always available to understand and ask clear questions to help the customer
• Identify, study and propose a solution for the technical issue
• Provide good customer service, making sure the client is always happy once the interaction is finished
• Gather all relevant information into the system and always make sure you deliver a high level of service
• Be up to date with all developments in the technical area of work, to ensure you are always informed!

Requirements

• Excellent communication skills in French and fluency in English
• Experience in customer support and working with a CRM is a plus
• Genuine care giver. Able to multi-task, proactive and good with time management
• Strong in phone calls, email writing and social media

• Salary package with performance bonuses
• Accommodation provided for a special fee
• Relocation flight reimbursement
• Initial training, and continuous learning opportunities
• Team building activities
• Great office space with plenty of restaurants and shops nearby & a coffee and chatting area

The Process

1. Submit your application and don’t forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!