German-Speaking (B2+) Customer Care Specialist - Financial Services

Shou; Porto; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

Join a leading international financial services provider as a German-Speaking Customer Care Specialist. This role involves assisting clients with banking inquiries, offering a full-time position with rotating shifts. Enjoy a competitive salary structure, relocation assistance, and additional benefits in a supportive work environment.

Serviços

Meal Allowance of EUR 7.63 per day

Performance bonus of EUR 200/month

Relocation support including shared apartment

Flight reimbursement

Qualificações

• German proficiency at B2 level or higher.
• English proficiency at C1 level or higher.
• Customer service experience is a plus.

Responsabilidades

• Assist customers with online banking and account inquiries.
• Provide support via phone, email, and chat.
• Ensure compliance with company policies and regulations.

Conhecimentos

Problem-solving

Communication

Attention to detail

Descrição da oferta de emprego

German-Speaking (B2+) Customer Care Specialist - Financial Services

Job Openings German-Speaking (B2+) Customer Care Specialist - Financial Services

About the job German-Speaking (B2+) Customer Care Specialist - Financial Services

Join a leading international financial services provider and support German-speaking clients with banking and account-related inquiries. This is an excellent opportunity to develop expertise in the finance industry while delivering top-tier customer service.

Start Date: March 27, 2025
Contract Duration: 1 year, extendable
Working Hours: Monday to Sunday, rotating shifts (06:00 AM - 9:00 PM), 2 days off. 40 hours a week, 8 hours a day

Responsibilities:

• Assist customers with online banking, transactions, and account inquiries
• Provide professional and efficient support via phone, email, and chat
• Collaborate with internal teams to resolve complex cases
• Ensure compliance with company policies and financial regulations

Requirements:

• German proficiency at B2 level (written and spoken) and higher;
• English proficiency at C1 and higher, written and spoken;
• Availability to work full-time onsite in Porto
• Previous customer service experience (preferably in a financial or banking environment) is a plus but not required
• Strong problem-solving skills and ability to handle customer inquiries professionally
• Excellent communication skills ability to explain financial matters clearly and concisely
• Attention to detail and ability to follow strict compliance and security procedures

Accepted Documents:

• EU ID or Residence Card

On Offer:

• Salary: EUR 1,100 per month paid 14 times
• Extra payment for working on public holidays and Sundays
• Meal Allowance: EUR 7.63 per working day, net, paid in a meal card
• Performance bonus: EUR 200/month for 12 months

Relocation Assistance:

• Outside Portugal: Shared apartment for up to 12 months (EUR 280/month rent deducted from salary)
• Flight reimbursement (up to EUR 400 in Economy, after 6 months)