Italian Customer Care Specialist - Streaming Platform - Remote in Portugal

Shou; Lisboa; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading streaming platform is seeking an Italian Customer Care Specialist for a challenging role based remotely in Portugal. The ideal candidate will possess fluency in Italian, excellent communication skills, and a passion for delivering outstanding customer experiences. Join a supportive team dedicated to ensuring seamless user experiences while offering growth opportunities in a fast-paced environment.

Serviços

Performance Bonus of EUR 100 per month

Food allowance of EUR 7.23 per working day

Health insurance from day 1

Supportive remote-first environment

Qualificações

• Fluency in Italian and a good command of English (B2).
• Strong communication and interpersonal skills.
• Ability to learn new tools quickly.

Responsabilidades

• Provide outstanding customer support for streaming service subscribers.
• Assist with inquiries related to subscriptions and technical issues.
• Collaborate with the team to resolve customer challenges.

Conhecimentos

Fluency in Italian

Communication skills

Interpersonal skills

Tech-savviness

Descrição da oferta de emprego

Italian Customer Care Specialist - Streaming Platform - Remote in Portugal

Job Openings Italian Customer Care Specialist - Streaming Platform - Remote in Portugal

About the job Italian Customer Care Specialist - Streaming Platform - Remote in Portugal

Are you passionate about delivering exceptional customer experiences? Do you love streaming platforms and enjoy solving customer queries? Join our client's team as an Italian-Speaking Customer Service Representative and support a leading streaming channel!

Start Date: February 6, 2025

Location: Remote from Portugal

Full-time, 40 hours a week, 8 hours a day

Work Schedule:

- Monday to Sunday: 7 a.m. 9 p.m. (365 days/year)

Your Responsibilities:

- Provide outstanding customer support for subscribers of a popular streaming platform.

- Assist with inquiries related to subscriptions, account management, and technical issues.

- Ensure a seamless and positive customer experience through professional communication.

- Collaborate with the team to identify and resolve challenges.

What Were Looking For:

- Fluency in Italian (spoken and written) and a good command of English, spoken and written (B2).

- Strong communication and interpersonal skills.

- Tech-savviness and the ability to learn new tools quickly.

- Availability to work on a rotational schedule, including weekends and holidays.

- Already residing in Portugal (no relocation is offered for this role)

- EU member state passport OR a valid residence permit for Portugal OR a job seeker visa OR an expression of interest (a MUST)

What is on the Offer:

- Type of Contract: 6-month fixed-term contract (CDD), extendable

- Performance Bonus: EUR 100 per month

- A supportive, remote-first work environment with opportunities for growth.

- Food allowance paid in a meal card (EUR 7.23 per working day, net)

- Health insurance from day 1 (with contributions required), free after 6 months of continuous employment