Service Delivery Manager jobs in United Kingdom

VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.

With over 250,000 users across more than 10,000 locations in 21+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!

Please note, to apply for this position you must be based in the UK and have the legal right to work in the UK.

At VoCoVo, we're on an exciting journey and as Head of Delivery you'll play a pivotal role in shaping how we bring that vision to life. You'll lead, empower and inspire a talented delivery function, spanning delivery management, project management and release & incident management across both Software and Hardware engineering/product management.

You'll ensure that our technical projects and initiatives are executed efficiently. You'll remove barriers and ensure momentum is maintained, enabling us to innovate, scale and deliver exceptional products with confidence and clarity. Working closely with Product, Engineering and cross‑functional teams, you'll drive operational excellence from build through to launch and will foster a culture of continuous improvement.

This role is offered on a 12 month fixed term contract (FTC) basis and is a hybrid position with 1 day per week spent onsite, this may be at either of our Cheltenham or Shipton-under-Wychwood locations.

• Strong experience in project and delivery management, leading complex programmes and large scale initiatives.
• A proven ability to coach, guide and empower high‑performing delivery teams (eg., Scrum Masters, Delivery Managers, Release Managers and Project Managers).
• Expertise in translating complex data into clear, actionable reports for Senior Leaders. Highlighting key performance indicators, trends and opportunities to drive organisational strategy and efficiency.
• Experience of overseeing Release Management, providing leadership and governance across planning, scheduling and deployment to ensure alignment with business priorities and development timelines.
• A background in leading go‑to‑market (GTM) initiatives, working closely with Sales, Marketing and Customer Success to ensure alignment and successful execution.
• Deep knowledge of Agile, Waterfall and hybrid delivery methodologies, with the ability to tailor your approach to the context and organisational maturity.
• Strong change leadership skills, you'll be capable of articulating a compelling vision and engaging stakeholders at every level.
• Experience managing portfolio risks and dependencies, proactively identifying and mitigating challenges.
• Confidence in translating technical or complex delivery challenges into simple, relatable insights for non‑technical audiences.

• Experience leading and coordinating delivery across software and hardware teams to deliver technology projects efficiently.
• Exposure to a fast‑paced, scaling environment where priorities evolve rapidly.
• An understanding of product management principles to strengthen collaboration with product teams.
• Curiosity about new delivery trends and a willingness to explore innovative ways of working.

• Lead, develop and manage the Delivery function, consisting of three core pillars; Software Delivery, Hardware Project Management and Release & Incident Management, fostering a high‑performance culture.
• Drive measurable improvements in delivery predictability, removing any unnecessary steps in workflows.
• Monitor and report on planned vs actual outcomes, identifying gaps and recommending actions to optimise performance.
• Provide leadership, coaching and facilitation to the team, promoting a culture of innovative agile practices.
• Grow talent and build inclusive, collaborative, high‑performing teams united by shared goals and mutual respect.
• Identify and remove blockers, enabling efficient delivery across the tech organisation.
• Provide delivery reporting and visibility of key metrics to stakeholders across the business.
• Partner with Delivery and Project Managers to review and monitor product and project performance through regular reviews, identify risks and issues and implement corrective actions as needed.
• Act as the escalation point for major delivery challenges, ensuring swift resolution and minimal business impact.
• Track project costs across the tech portfolio, ensuring transparency around spend (innovation, BAU, scale) and future resourcing needs.
• Support the professional development and continuous improvement of delivery, release and project managers as the team scales with business growth.
• Advocate for agile delivery practices across the organisation, contributing to increased agile understanding and maturity.
• Identify organisational processes that do not support agile delivery and work cross‑functionally to transform them.
• Promote the adoption of tooling and data‑driven decision‑making to strengthen predictability and outcomes.

Success means leading a delivery function that consistently drives value, enables strategic initiatives and helps VoCoVo achieve its goals. It may be reflected through:

• Empowered, aligned, high‑performing teams.
• Reliable and predictable delivery outcomes.
• Proactive risk and dependency management.
• Strong relationships and stakeholder confidence.
• Scalable practices and continuous improvement.
• An organisation equipped to navigate complexity and change with clarity.

Salary range: £90,000 - £100,000

• 25 Days Holiday + Bank Holidays (increases with years of service)
• Option to buy or sell 5 days holiday each year
• Sick Pay - 8 weeks full pay, 4 weeks half pay
• Life Assurance (4 times basic pay)
• Private Medical Insurance
• Employee Assistance Programmes (EAP)
• Cycle2Work Scheme
• Electric car green salary sacrifice scheme
• Enhanced Maternity & Paternity package
• Child Care Scheme
• Training & development opportunities
• Company organised events
• Pension (Royal London Group) 5% employer contribution matched
• Apple MacBook, Wireless Magic Mouse and Keyboard, monitor and headphones

At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together.

We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage.

Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity

Collaboration of all for VoCoVo’s happiness and success

Our products are constantly evolving to tackle the pain points of retailers across the globe

Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations

Our people are empowered to do the right thing and make decisions without loads of red tape

If you feel this could be the right fit, apply now!