Science jobs in United Kingdom

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Published on: Dec 10, 2025

Country: United Kingdom

Location: Hertfordshire

Job Category: Sales

Employment type: Regular Full Time

Job Purpose:

As part of the Region North Applications team, you will be working closely with the individual country Sales and Service teams across the UK Region to provide high levels of customer support across the CLIA and Molecular business. You will provide support both in person and remotely mainly in the Hertfordshire and South West region, however, you may need to porivde support in other regions to cover absences, when necessary. You will be focused on delivering excellent customer satisfaction and ensure that applications troubleshooting, complaint management, implementations and training are delivered efficiently. You will work in collaboration with the Regions Marketing Manager and the individual country Sales team in managing regulatory requests, promoting and implementing new systems and assays and also supporting existing customers in the adoption of these. You will support the effective launch of new assays and provide pre/post launch marketing, workflow and validation/ verification support.

Main Responibilities:

• Have a clear understanding of the Immunoassay and Molecular Diagnostic Market; develop market insight into customer needs, tender/procurement processes, commercial projects and competition.
• Collaborate with cross-functional teams i.e Corporate customer care, service, sales/commercial, marketing to achieve seamless alignment and a customer-centric experience.
• Gain experience and become competent in all standardized processes and procedures used by the Regional Applications Team and provide support for these, Regionally, as and when required.
• Comply with Applications team activity logging and KPI’s, completing real-time and providing information to the Team Leader when required.
• Develop a good working relationship with both internal colleagues and customers to become an integral part of the sales cycle and provide support to the country Sales teams in order to maximise customer satisfaction, retention of business and support future growth.
• Provide customer presentations and demonstrations of analytical solutions.
• Complete technical responses for tenders in a timely manner.
• Exhibition attendance, assay promotion and menu expansion activities.
• Actively participate in sales meetings, marketing meetings and business meetings.
• Manage customer complaints and enquiries using the approved Corporate complaint management system always ensuring effective communications with the customer while liaising with the Customer Support team.
• Be proactive in the implementation and planning process for new customers and products.
• Contribute to implementation planning meetings and utilise the tracker with new/ongoing requests in conjunction and agreement with the Service Manager and Sales Manager.
• Provide on-site and head office customer training.
• Contribute to market mapping, KOL relationship development and product promotion of a defined product/product family.
• Embrace change and contribute in a positive manner to enhancements and/or projects that the team is working on.

Experience and Skills:

• Ideally hold a bachelor degree or higher in a life science.
• The ideal candidate will be proactive, flexible and self motivated within the role, positively contributing to the commercial. You should be able to demonstrate excellent time and calendar management. The ability to communicate at all levels both internally and externally. Have the ability to cope under pressure and respond appropriately to unexpected situations and manage customer expectations.
• Experience within a product specialist and/or a customer support role in this or a similar market preferable.
• Experience within the immunoassay and Molecular immunodiagnostic market is highly desirable however an apptitude to learn and progress in these areas will be looked upon favourably.
• Experience with Laboratory Information Systems, I.T and software would be an advantage.
• Computer literate and hold a valid drivers license
• Must be fluent in English both verbal and written.
• Extensive travel across the Region is required, this will include attending both Regional and International meetings.
• Overnight and weekend travel may be required.