Sales Support jobs in United States

# Relationship ManagerRegion: South EastLocation: HorshamJob reference: ANEE01826## The role**Relationship Manager - Horsham** **Salary dependant on experience** **Full Time** **Permanent Contract** **Location: Horsham/Chichester** **35 hours, Monday - Friday** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices. **About the Agency** As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. An exciting opportunity has now arisen within the Horsham Agency. **About the role:** We are looking for an enthusiastic individual to assist the Agency in servicing and renewing a portfolio of existing large commercial accounts. In this role, you will act as the day to day contact for these customers, administering policy amendments, dealing with general customer enquiries and establishing long term and effective relationships. This role supports the agency’s alignment with NFU Mutual’s strategic objectives: • To deliver sustainable, profitable growth • To be a great company to do business with • To be a great place to work The successful applicant will be expected to undertake a wide variety of tasks including the following: • Booking appointments and managing the Commercial Advisors diary • Preparing for meetings, new business calls and liaising with claims and underwriting where necessary • Writing up correspondence to clients, demands and needs and reports after client meetings. Ensuring all actions are completed following meetings • The main point of contact for all commercial enquires in to the office from clients to underwriters. • Proactive in assessing adequate cover and spotting any gaps or opportunities for cross sell and upsell of general insurance, financial services and RMS. • Preparation of meeting documentation and adhere to regulatory requirements in a timely manner eg post call reports and demands and needs. • Review and process amendments to policies arising from changes to cover and circumstance, seeking opportunities for cross-selling, meeting the customer service standards and ensuring cover is appropriate. • Manage your own Microsoft Dynamics tasks. • Maintaining your own technical knowledge and skills## About youThe successful applicant should: • Be a self-motivated individual • Charismatic and brilliant with people, you’ll be confident engaging with and influencing a wide range of stakeholders. • Have good time management and organisational skills. • Be willing to learn and be enthusiastic. • A desire to work towards individual and agency targets. • The ability to identify, understand and prioritise customer needs in order to deliver a high standard of advice and service. • The ability to manage and prioritise workloads effectively. • The ability to build relationships with customers and colleagues. • Excellent written and verbal communication skills. • Flexibility, adaptability and openness to new ideas. • While you’re tenacious in your approach, you’ll put people first and make sure their experience reflects our longstanding reputation for outstanding customer service. • Be able to problem solve, use own initiative and judgement. • Demonstrate attributes of honesty, integrity, due skill, care and diligence. **Performance Expectations:** • 100% of all policy amendments post customer visit made within SLA’s. • Demonstrable understanding of our key clients’ needs. • Changes completed accurately, within appropriate timeframes. • Maintaining a standard of zero errors or recorded breaches. • Spotting and highlighting cross sale or up sale opportunities per month. • Reports to be completed within timescales **Qualifications/Other:** • You will have a minimum of 5 GCSE's (or equivalent) at Grade C, including Maths and English. • Ideally working towards the Advanced Diploma in Insurance or desire to in the future. • Proficient in the use of Microsoft office and sales support systems **Our commitment to you:** • Competitive salary and bonus structure • Access to staff pension scheme (employer to contribute) • Opportunity to build a successful career in a business set up for growth • Training and support given **Benefits:** • Competitive salary and bonus structure • Career progression opportunities • Company events • Company pension • Financial planning services • Free On-site parking Please apply in writing with CV and covering letter to: Nicola\_Eker@nfumutual.co.uk **Closing date for all applications: 31/12/2025.** **Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.**Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.