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£27,000 per annum, increasing to £28,000 in the 2nd year

37.5
Contract type: 22-month fixed term

Full time

Cardiff Package: Employer pension 28 days holiday (excluding bank holidays). Employee Assistance Programme. Free travel across the TfW Rail Network. Flexible benefits

08/12/2025
This role will be required to work shifts over 5 days including Saturday and Sundays.

Whether you’re transitioning from education or want to develop your leadership skills, our graduate scheme is designed to help you accelerate your career and make a real difference in Wales.

The Customer Operations Management Graduate will support the Station Manager and Head of Customer Operations by contributing to the development and delivery of our Customer Operations team, showing customer service delivery skills, whilst also maintaining the high safety standards expected throughout our network.

• A degree in Business Management, or other relevant degree.
• The ability to produce accurate and concise reports.
• A high focus on customer service excellence and delivery.
• Good awareness of the importance of safety in the context of customer operations.
• A full valid driving licence.
• Demonstrated alignment to our core graduate attributes and values, which can be found below.

Please include all your relevant qualifications, particularly those listed in the essential and desirable criteria for the role. We may not be able to consider your application otherwise.

You may be asked to undertake a dispatch test to identify potential competencies in this area. Please note that the result of this test will only inform as to whether you can carry out dispatching as part of your Graduate scheme and will not impact the selection process.

To be eligible for our Graduate Scheme, you must be within 2 years post‑graduation upon application or have graduated by the time the scheme begins. You’ll need to be available to start the Graduate Scheme in early September 2026.

you will be required to undertake a Personal Track Safety Medical to determine fitness for the role.

You must hold the relevant right to work in the UK upon successful appointment of the role. We’re not currently able to provide sponsorship.

We welcome people who can speak or write in Welsh, but it’s not essential for this role.

Think this might be the right opportunity for you? Take a look at the job description to learn more or reach out to a member of our Early Talent team for a chat.

If your application is successful, we’ll invite you to a friendly and relaxed assessment day, followed by a final interview.

Not sure if you meet every requirement? Research shows that some people including women and those from minority groups, may hesitate to apply unless they feel 100% qualified. If this opportunity interests you and you meet the essential requirements of holding a relevant degree, we encourage you to apply – your unique skills, experience and perspective could be exactly what we’re looking for.

We want everyone to feel welcome, included and valued. A diverse team, representing all parts of society, helps us to deliver our best. We’re looking for talented people, no matter their background.

If you need any reasonable adjustments or additional support during the application or assessment process, just let us know. We’re here to support you every step of the way.

At TfW, we’re looking to see your skills, potential, and enthusiasm. While we fully support the use of AI as a tool for learning, we want to assess applicants based on their own abilities. Therefore, applications must be completed without AI assistance. If AI content is identified, unfortunately, we won’t be able to consider the application.

This advert will close at midnight on the day of the application closing date stated above. We do encourage you to submit your application as early as possible.

Please note, we reserve the right to close this vacancy early if we receive sufficient applications.

Be you.
Be empowered.
Be a Transport for Wales graduate.

for more information, job descriptions and to apply for this role.