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Help Desk Consultant
Job summary
A university in the UK is looking for a Help Desk Consultant to provide first-line technical support for students, faculty, and staff. The ideal candidate will have strong communication skills, be willing to work directly with clients, and have the ability to troubleshoot various technical issues. This role requires at least 15 hours of availability each week and offers a dynamic work environment.
Qualifications
- Willingness to work directly with clients over phone, email, and in-person.
- Availability to work at least 15 hours per week.
- Ability to work in a fast-paced environment.
Responsibilities
- Provide technical support to clients over phone, email, and in-person.
- Troubleshoot a wide range of technical issues and research possible solutions.
- Document client interactions within the IT Service Management platform.
Skills
The Help Desk Consultant serves as the first line of support for technology issues across campus, assisting UWM students, faculty and staff.
- Provide technical support to clients over phone, email, and in-person at the Golda Meir Library
- Troubleshoot a wide range of technical issues and research possible solutions
- Document client interactions within the IT Service Management platform
- Communicate with other UWM IT teams and escalate issues
- Other duties as assigned
- Strong written and verbal English communication skills
- Willingness to work directly with clients over phone, email, and in-person
- Strong computer skills and an interest in learning about technology
- Ability to independently research and troubleshoot technical issues
- Strong attention to detail
- Ability to work in a fast-paced environment
- Availability to work at least 15 hours per week
- Six months of customer service experience
- Experience troubleshooting technical issues in a professional setting
- Ability to sit for long periods and operate a computer
- Ability to listen and speak clearly over the phone an in-person
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.