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Remote Customer Service Advisor - Contract Admin
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Remote Customer Service Advisor - Contract Admin
Job summary
A leading infrastructure services company seeks a Customer Service Advisor to join its MOJ & Home Office Contract Administration team. This role includes managing work orders and ensuring service delivery while supporting various teams. Strong communication skills and IT confidence are essential. The position offers remote working flexibility along with career development opportunities. Ideal for detail-oriented professionals who thrive in a fast-paced environment.
Benefits
Qualifications
- Strong verbal and written communication skills with excellent telephone manner.
- IT confident, with proficiency in MS Office (Excel, Outlook).
- High attention to detail and accuracy.
- Ability to build and maintain effective working relationships.
- Capable of managing a fast-paced administrative workload.
Responsibilities
- Manage work orders, liaise with engineers and subcontractors.
- Ensure SLA compliance, accurate data entry, and timely task closure.
- Provide administrative support to Contract Managers.
- Monitor inboxes, answer calls, and capture service requests.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.