Customer Success Manager – Mid‑Market SaaS (Remote UK)

Birdeye; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading customer experience platform in the United Kingdom is seeking a passionate Customer Success Manager to manage and grow its enterprise and mid-market client base. This role requires strong communication skills, a background in B2B account management, and a customer-centric approach. Ideal candidates will enjoy onboarding new clients and ensuring they maximize the use of the platform. The company offers competitive benefits, flexible work options, and is focused on innovating and achieving outstanding customer results.

Benefits

100% Employer-paid benefit plans

Flexible PTO

401(k) with company match

Flexible work from home options

Maternity & Paternity Leave

Qualifications

• 3+ years experience in professional services or B2B account management, preferably in SaaS.
• Technical experience or aptitude in SaaS platform configuration.
• Strong verbal and written communication skills.

Responsibilities

• Manage and grow enterprise and mid‑market client base.
• Onboard and train new Birdeye users.
• Ensure customers fully utilize Birdeye's platform.

Skills

Project management

Communication skills

Customer obsession

Technical aptitude

Problem solving

Education

Bachelor’s degree in technology, engineering, science, mathematics, business or equivalent experience

Tools

CRM software

Job description

A leading customer experience platform in the United Kingdom is seeking a passionate Customer Success Manager to manage and grow its enterprise and mid-market client base. This role requires strong communication skills, a background in B2B account management, and a customer-centric approach. Ideal candidates will enjoy onboarding new clients and ensuring they maximize the use of the platform. The company offers competitive benefits, flexible work options, and is focused on innovating and achieving outstanding customer results.