Remote Customer Service Advisor - Contract Admin

School Result; Basingstoke; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading infrastructure services company seeks a Customer Service Advisor to join its MOJ & Home Office Contract Administration team. This role includes managing work orders and ensuring service delivery while supporting various teams. Strong communication skills and IT confidence are essential. The position offers remote working flexibility along with career development opportunities. Ideal for detail-oriented professionals who thrive in a fast-paced environment.

Benefits

Competitive salary package

Career development opportunities

Inclusive team culture

Remote working flexibility

Qualifications

• Strong verbal and written communication skills with excellent telephone manner.
• IT confident, with proficiency in MS Office (Excel, Outlook).
• High attention to detail and accuracy.
• Ability to build and maintain effective working relationships.
• Capable of managing a fast-paced administrative workload.

Responsibilities

• Manage work orders, liaise with engineers and subcontractors.
• Ensure SLA compliance, accurate data entry, and timely task closure.
• Provide administrative support to Contract Managers.
• Monitor inboxes, answer calls, and capture service requests.

Skills

Strong verbal and written communication skills

IT confidence, proficient in MS Office

High attention to detail

Ability to manage fast-paced workload

Job description

A leading infrastructure services company seeks a Customer Service Advisor to join its MOJ & Home Office Contract Administration team. This role includes managing work orders and ensuring service delivery while supporting various teams. Strong communication skills and IT confidence are essential. The position offers remote working flexibility along with career development opportunities. Ideal for detail-oriented professionals who thrive in a fast-paced environment.