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IT Network/Infrastructure Support Engineer 1st Line
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IT Network/Infrastructure Support Engineer 1st Line
Job summary
A growing technology services provider in the UK is seeking a technically focused IT Support Engineer. This role involves handling support requests, managing user accounts, and providing desktop support. Ideal candidates should have significant experience with the Microsoft stack and related technologies, along with a commitment to quality and teamwork. The company supports a hybrid work environment, emphasizing in-person collaboration.
Benefits
Qualifications
- Essential technical requirements with a number of years' experience.
- Proven experience working across the Microsoft stack.
- Candidates with relevant certifications are advantageous.
Responsibilities
- Taking initial day-to-day calls.
- Raise tickets and manage support mailbox.
- Setup new starter accounts and process leaver accounts.
- Perform desktop/end user break-fix support.
- Ensure adherence to AXIANS' management system.
Skills
Are you passionate about IT? Do you like problem solving and embracing Innovation?
As an Internal Support team for Vinci Energies UK & ROI, we have a new opportunity for a technically focused person for an IT Support Engineer to join our technical team.
This is a UK based with 30 offices situated around UK & ROI, supporting a range of software and hardware.
- Taking initial day to day calls
- Raise tickets
- Password Resets
- Check through the day and logging calls in the Support Mailbox
- Check Nagios – reporting anything
- Setup New Starter Accounts
- Go through the process for any New Starters – Profile Setup / IAM / Homepage / Outlook / Skype / Printers / Map Drives/Teams etc.
- Process Leaver Accounts
- Ordering Phones / SIMs (Data or Voice)
- HP Laptop / Desktop Orders including Accessories
- Requests for quotes Laptop / Desktop (HP) / Phone pricing
- User Printer Setups, Drive mapping
- Laptop / Desktop Build
- Laptop / Desktop Upgrade – Memory / Hard Drives
- Off the shelf Software / Application Installs
- Ordering from CDW (Licenses)
- Backup and file restore
- Desktop/End user break fix support
- Being a Project based company, timesheets is a key element at monitoring costs
Technical requirements are essential with a number of years’ experience
- Proven experience with Desktop & Server solutions across the Microsoft stack.
- WiFi solution experience & knowledge, with Cisco etc.
- Candidates with Microsoft Certifications would prove advantageous.
- Active Directory
- Windows 10
- Office 365
- Hyper V
- Backup technologies: VEEAM
- Experience with Solar Winds Server and Applications Monitoring software would prove advantageous
- Ensuring own and Teams adherence to Axians’ Management System Manual for Quality (ISO 9001), InfoSec (ISO 27001) and ESG (ISO 14001).
- Value Demonstration: Consistently embody and demonstrate Axians’ UK core values— Trust, Solidarity, Responsibility, Entrepreneurial Mindset and Autonomy —in all interactions and behaviours, both internally and externally.
Axians is a fun and growing business both in the UK and globally. We are part of a network of businesses where you can learn from and work with peers worldwide to help you achieve your ambitions. Supporting our employees and customers is at the heart of who we are. This means we can support a hybrid work environment, but we always work best in teams in person, either in our offices or on customer sites.
Axians UK is a technology services partner that delivers transformative solutions to accelerate our customers’ ambitions in today’s ever-changing world. Whether they need tried-and-tested platforms or cutting-edge innovation, we commit to customer excellence and invest in long-term thinking.
The strength of Axians’ global network as part of VINCI Energies means our customers can rely on our incredible people to deploy technology that achieves critical operational outcomes, wherever you are and whatever your need.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.