IT Network/Infrastructure Support Engineer 1st Line

Axians Networks Limited; Coventry; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A growing technology services provider in the UK is seeking a technically focused IT Support Engineer. This role involves handling support requests, managing user accounts, and providing desktop support. Ideal candidates should have significant experience with the Microsoft stack and related technologies, along with a commitment to quality and teamwork. The company supports a hybrid work environment, emphasizing in-person collaboration.

Benefits

Hybrid work environment

Collaborative work culture

Qualifications

• Essential technical requirements with a number of years' experience.
• Proven experience working across the Microsoft stack.
• Candidates with relevant certifications are advantageous.

Responsibilities

• Taking initial day-to-day calls.
• Raise tickets and manage support mailbox.
• Setup new starter accounts and process leaver accounts.
• Perform desktop/end user break-fix support.
• Ensure adherence to AXIANS' management system.

Skills

Microsoft Certifications

Experience with WiFi solutions

Proven experience with Desktop & Server solutions

Knowledge of Active Directory

Familiarity with Windows 10

Experience with Office 365

Knowledge of Hyper V

Experience with VEEAM Backup technologies

Knowledge of Solar Winds Monitoring software

Job description

JOB SUMMARY

Are you passionate about IT? Do you like problem solving and embracing Innovation?

As an Internal Support team for Vinci Energies UK & ROI, we have a new opportunity for a technically focused person for an IT Support Engineer to join our technical team.

This is a UK based with 30 offices situated around UK & ROI, supporting a range of software and hardware.

KEY RESPONSIBILITIES

• Taking initial day to day calls
• Raise tickets
• Password Resets
• Check through the day and logging calls in the Support Mailbox
• Check Nagios – reporting anything
• Setup New Starter Accounts
• Go through the process for any New Starters – Profile Setup / IAM / Homepage / Outlook / Skype / Printers / Map Drives/Teams etc.
• Process Leaver Accounts
• Ordering Phones / SIMs (Data or Voice)
• HP Laptop / Desktop Orders including Accessories
• Requests for quotes Laptop / Desktop (HP) / Phone pricing
• User Printer Setups, Drive mapping
• Laptop / Desktop Build
• Laptop / Desktop Upgrade – Memory / Hard Drives
• Off the shelf Software / Application Installs
• Ordering from CDW (Licenses)
• Backup and file restore
• Desktop/End user break fix support
• Being a Project based company, timesheets is a key element at monitoring costs

Technical requirements are essential with a number of years’ experience

Knowledge of Microsoft Core Stack

• Proven experience with Desktop & Server solutions across the Microsoft stack.
• WiFi solution experience & knowledge, with Cisco etc.
• Candidates with Microsoft Certifications would prove advantageous.
• Active Directory
• Windows 10
• Office 365
• Hyper V
• Backup technologies: VEEAM
• Experience with Solar Winds Server and Applications Monitoring software would prove advantageous

ADDITIONAL RESPONSIBILITIES

• Ensuring own and Teams adherence to Axians’ Management System Manual for Quality (ISO 9001), InfoSec (ISO 27001) and ESG (ISO 14001).
• Value Demonstration: Consistently embody and demonstrate Axians’ UK core values— Trust, Solidarity, Responsibility, Entrepreneurial Mindset and Autonomy —in all interactions and behaviours, both internally and externally.

WORK ENVIRONMENT

Axians is a fun and growing business both in the UK and globally. We are part of a network of businesses where you can learn from and work with peers worldwide to help you achieve your ambitions. Supporting our employees and customers is at the heart of who we are. This means we can support a hybrid work environment, but we always work best in teams in person, either in our offices or on customer sites.

ABOUT US

Axians UK is a technology services partner that delivers transformative solutions to accelerate our customers’ ambitions in today’s ever-changing world. Whether they need tried-and-tested platforms or cutting-edge innovation, we commit to customer excellence and invest in long-term thinking.

The strength of Axians’ global network as part of VINCI Energies means our customers can rely on our incredible people to deploy technology that achieves critical operational outcomes, wherever you are and whatever your need.