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Live Chat Support Agent
Job summary
A remote work provider is seeking a Live Chat Support Agent to assist with online customer queries for a UK client. This part-time position offers flexible shifts and is perfect for those who excel in written communication and thrive in a fast-paced environment. The ideal candidate will have strong attention to detail and a customer-friendly attitude. Employees will work in an inclusive culture with opportunities for career growth in customer support and digital service delivery.
Benefits
Qualifications
- Detail-oriented individuals with excellent written English.
- Comfortable working in a fully remote environment.
Responsibilities
- Respond promptly to incoming chat queries.
- Provide friendly, accurate, and professional customer support.
- Follow scripts, guidelines, and knowledgebase articles.
- Escalate technical issues to appropriate teams when required.
- Maintain service-level response times across multiple chat windows.
Skills
Vita CV is hiring a Live Chat Support Agent to assist a UK client with managing online customer queries and support requests. This fully remote role offers flexible shift options, making it ideal for candidates who prefer chat-only support without phone calls.
The position is perfect for detail-oriented individuals with excellent written English and a customer-friendly attitude who enjoy multitasking in a fast-paced environment.
- Job Title: Live Chat Support Agent (Part-Time)
- Employer: Vita CV (on behalf of UK client)
- Location: England, United Kingdom (Remote)
- Hours: Part-Time (flexible shifts)
- Contract Type: Permanent/Contract (depending on client needs)
The Live Chat Support Agent will respond to customer inquiries in real-time, provide accurate support, and ensure customer satisfaction. You’ll follow scripts and guidelines, elevate technical issues when necessary, and maintain service-level response times.
- Respond promptly to incoming chat queries
- Provide friendly, accurate, and professional customer support
- Follow scripts, guidelines, and knowledgebase articles
- Escalate technical issues to appropriate teams when required
- Maintain service-level response times across multiple chat windows
- Fast typing speed and strong attention to detail
- Customer-friendly attitude with empathy and professionalism
- Ability to multitask across multiple chat windows
- Comfortable working in a fully remote environment
- Ideal for candidates who prefer chat-only support (no phone calls)
- Experience in customer service or online support roles (desirable but not essential)
- Fully remote work with flexible scheduling
- Opportunity to gain experience in customer support and digital communication
- Inclusive and supportive workplace culture
Vita CV is committed to diversity and inclusivity in the workplace. All qualified applicants are encouraged to apply.
- Remote flexibility: Work from home with adaptable shifts
- Chat-only focus: Perfect for those who prefer written communication over phone calls
- Career growth: Gain valuable experience in customer support and digital service delivery
- Inclusive culture: Join a company committed to diversity and equal opportunity
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.