Jobs in Slough, United Kingdom

Job summary

A leading home care provider in the UK is searching for a Network Executive to manage and expand their engineer network. This role, which involves remote working and traveling to sites, requires expertise in claims operations, data analysis, and customer relationship management. You will need to ensure high performance amongst engineers and maintain regulatory compliance. The position offers competitive pay, 25 days holiday, and the chance to make significant improvements in customer satisfaction.

Benefits

Qualifications

• Previous experience in claims operations is preferred with an understanding of claims processes.
• Skilled in analysing and interpreting data for insights.
• Familiarity with Gas Safe regulations.

Responsibilities

• Expand the engineer network using data insights.
• Monitor engineer performance for service and KPIs.
• Ensure engineers maintain valid Gas Safe registrations.
• Build strong relationships with engineers.
• Act as escalation point for network issues.
• Assess engineer performance to maintain customer satisfaction.
• Collaborate with teams to refine tools and processes.
• Implement cost-control measures and monitor trends.
• Lead recovery of costs from closure jobs.