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Assistant Store Manager
Job summary
M&S Opticians is seeking an Assistant Store Manager to facilitate the smooth operation of its Optical and Hearing businesses in Oxford. In this role, you will oversee daily operations, drive sales performance, and ensure exceptional customer care while managing a team. A strong background in optical retail, along with leadership and communication skills, will be essential for success.
Qualifications
- Strong leadership and team management skills.
- Professional and customer-focused approach.
- Excellent communication and interpersonal abilities.
Responsibilities
- Oversee daily operations and drive sales performance.
- Ensure exceptional customer care and address enquiries.
- Manage store KPIs for profitability and business growth.
Skills
Education
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About The Role
As an Assistant Store Manager at M&S Opticians, you will play a key role in ensuring the smooth operation of the Optical and Hearing businesses while delivering exceptional customer care. Supporting the Store Manager, you will oversee daily operations, drive sales performance, and enhance customer experience. With a focus on leadership, business development, and financial management, you will help grow the business and ensure its continued success.
About The Role
As an Assistant Store Manager at M&S Opticians, you will play a key role in ensuring the smooth operation of the Optical and Hearing businesses while delivering exceptional customer care. Supporting the Store Manager, you will oversee daily operations, drive sales performance, and enhance customer experience. With a focus on leadership, business development, and financial management, you will help grow the business and ensure its continued success.
Key Responsibilities
- Be able to deputise in the absence of the Opticians Manager
- Lead, motivate, and manage a team on a daily basis
- Drive sales performance while maintaining excellent customer service standards
- Promote M&S Opticians throughout the store to increase awareness and appointments
- Conduct training and performance reviews for sales advisors
- Ensure a seamless and professional customer journey, addressing enquiries and concerns
- Manage store KPIs, ensuring profitability and business growth
- Drive brand awareness through in-store marketing activities
- Assist or carry out any additional tasks as required
You are a motivated and organised leader with experience in optical retail, looking to take the next step in your career. With strong leadership and communication skills, you excel at inspiring teams, delivering outstanding customer care, and driving business growth. Your commercial awareness, and passion for customer care make you a valuable asset to the team.
Key Requirements
- Proven experience in an optical retail role, preferably as a supervisor or team leader
- Strong leadership and team management skills
- Professional and customer focused approach to customer service
- Excellent communication and interpersonal abilities
- Understanding of practice operations, industry regulations, and business development
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionSales and Business Development
- IndustriesRetail
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