Jobs in Northampton, United Kingdom
EMEA Director, Customer Success — Remote + ESOPs
Rocketlane Corp.
Director, Customer Success - EMEA
Rocketlane Corp.
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EMEA Director, Customer Success — Remote + ESOPs
Job summary
A growing tech company in the UK is seeking a Director of Customer Success to lead the EMEA team. Responsibilities include building customer success processes, mentoring CSMs, and driving retention and expansion metrics. The ideal candidate should have over 10 years of experience in customer success, strong leadership skills, and a data-driven mindset. This role offers a hybrid work model, competitive benefits, and a chance to impact the future of customer success within the organization.
Benefits
Qualifications
- Experience leading Customer Success teams in a high-growth environment.
- Strong ability to design scalable workflows.
- Comfortable with direct feedback and communication across cultures.
Responsibilities
- Build and scale customer success processes.
- Lead, mentor, and grow regional CSM teams.
- Drive adoption, retention, and growth metrics.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.