EMEA Director, Customer Success — Remote + ESOPs

Rocketlane Corp.; Remote; GBP 80,000 - 120,000; Full time

Job summary

A growing tech company in the UK is seeking a Director of Customer Success to lead the EMEA team. Responsibilities include building customer success processes, mentoring CSMs, and driving retention and expansion metrics. The ideal candidate should have over 10 years of experience in customer success, strong leadership skills, and a data-driven mindset. This role offers a hybrid work model, competitive benefits, and a chance to impact the future of customer success within the organization.

Benefits

Comprehensive health insurance

Generous holiday policy

Attractive ESOPs

Qualifications

• Experience leading Customer Success teams in a high-growth environment.
• Strong ability to design scalable workflows.
• Comfortable with direct feedback and communication across cultures.

Responsibilities

• Build and scale customer success processes.
• Lead, mentor, and grow regional CSM teams.
• Drive adoption, retention, and growth metrics.

Skills

Problem-solving

Leadership

Communication

Data analysis

Education

10+ years in Customer Success/service roles

Job description

A growing tech company in the UK is seeking a Director of Customer Success to lead the EMEA team. Responsibilities include building customer success processes, mentoring CSMs, and driving retention and expansion metrics. The ideal candidate should have over 10 years of experience in customer success, strong leadership skills, and a data-driven mindset. This role offers a hybrid work model, competitive benefits, and a chance to impact the future of customer success within the organization.