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Remote Field Service Engineer: Molecular Diagnostics
Job summary
A leading healthcare company in Maidenhead is seeking a Field Service Engineer to manage on-site installations and maintenance for molecular diagnostics. The role involves troubleshooting hardware and software issues and providing excellent customer support. Ideal candidates should have strong scientific and problem-solving skills along with excellent communication abilities. The position requires travel up to 75% of the time and offers a competitive benefits package.
Benefits
Qualifications
- Scientific mindset with strong problem solving skills.
- Excellent customer service and communication skills required.
- Active listening abilities to effectively understand client needs.
Responsibilities
- Install and implement new systems at customer sites.
- Perform preventative maintenance on molecular instrumentation.
- Troubleshoot application and instrumentation issues both on-site and by phone.
- Provide on-site customer support and training for software and hardware upgrades.
- Collaborate closely with Application Support Specialists and the Commercial team.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.